Got a question for Seven?
You can add me on Google Hangout (previously Google Talk). Simply add Iwannabeacsr@gmail.com. I am online 24/7 but will only be able to reply between 9AM-9PM (Manila).
CALL CENTER LIFE’s Final move – back to WordPress
To all the followers of CALL CENTER LIFE. I apologize if the blog address changed again. This is final. I tried using blogger.com with the intention of having more space, […]
Thank you Cebu BPO Industry!
I just want to personally thank CEBU BPO INDUSTRY for re-posting Top 10 Interview Questions for Call Center Agents. Maraming Salamat po.
Dagnaggit! Why can’t they just tell me I failed the interview?
I was just in the elevator with an applicant who was cursing our recruitment specialist for handing her a regret letter. She lamented that she’s been to five different call […]
James Bond’s resignation letter
Dear Seven, I am a fresh graduate and have been working for a call center in Makati for about a year now. Lately, I’ve realized my true calling and have […]
Termination, it starts and ends with you
A very close friend and colleague of mine got terminated recently. It was a compendium of bad decisions after another, and eventually, when the HR process was applied, it resulted […]
Return to Work Order (AWOL Case)
Dear Seven, I’ve been working for a call center in Makati for about seven months now. About two weeks ago, I had to go to the province to attend to […]
CSR: A glorified operator
Dear Seven, Why do they make it so hard to get into the call center industry? Ang simple lang naman ng trabaho, all one has to do is to talk to a […]
Bakit maraming call centers na hindi maganda ang management?
I found this thread in pinoyexchange.com Mapulitika. Pangit and management. Hindi maayos ang palakad. Hindi inaalagaan ang mga employees. Ito lang ang iba sa mga reasons kung bakit maraming […]
Failed in 11 call center interviews…help!
Dear Seven, I’ve been reading your posts from Pinoyexchange.com and I have to admit, you seem knowledgeable on the aspect of getting into the call center industry. Well, here goes. […]
I don’t like the account I’m in, help!
Dear Seven, I am a newbie in the call center industry. Right now, I am working for an outbound sales account and to be honest, I find it really hard […]
Tell me your AWOL story…
This is an opportunity for everyone who went on AWOL to tell their own story. Tell us what happened prior to the AWOL, how it happened, what you did, what […]
2012 in review – Maraming Salamat sa lahat!
The WordPress.com stats helper monkeys prepared a 2012 annual report for this blog. Here’s an excerpt: 4,329 films were submitted to the 2012 Cannes Film Festival. This blog had 28,000 […]
Toxic account for a newbie? Help!
Dear Seven, I am first timer in the call center industry. When I was told that I passed the interview and will be given a job offer, I was so […]
My take on job hopping
I got curious so I started reading the thread on http://www.pinoyexchange.com called Call Center Hopper Milestone. The terms “hopper” and “milestone” being used in one sentence threw my mind into a loop […]
That elusive call center job…a letter from Ace.
Hi Seven, Just call me Ace. I’m so happy to read all the tips here in your blog. Gusto ko din mag work sa call center but I have some questions […]
Went on AWOL, can I still get my clearance and back pay?
Hi Seven, Your blog is exceptional! I appreciate it because it\’s especially dedicated to us call center agents. I do have a question though. I have been absent for 4days […]
Understanding hard to understand customers
Hi. this is Jason, and I’m new in this kind of industry. I was actually searching on how to improve my listening skills, when I was re-directed to this site – and this […]
We will call you within 24 to 48 hours…then what?
When I was a newbie in the call center industry, part of the problem I had with my application was the line “We will just call you within 24 to […]
Contact Center Directory – Philippines
Not sure where to apply? Here’s a link to Contact Center Association of the Philippines’ Directory of Members. Here is another DIRECTORY I found on the net, grouped into sub-locations. […]
Will I survive the call center industry?
You are a fresh graduate and currently job hunting, or your friends are working in a call center and they’ve been bugging you to work with them, and right now, […]
What is your edge among other applicants?
Reblogged from Call Center Life: Here is a question from tsrgame (lifted from http://www.pinoyexchange.com) Paano kapag sinabi sa akin ano yung “edge” ko sa mga ibang applicants? Kapag sinasagot ko na […]
Improve your skills and competencies while unemployed
Dear Seven, I was surprised when the recruiter failed me after asking me the question “What have you been doing since your resignation from work a year ago?” I was […]
(Career) Shift Happens!
Dear Seven, Hi. How are you? I’m not new here anymore, I visited your blog a few days after inception or, when you announced it at pex (am a random […]
Top 10 Interview Question and How To Answer Them
If there is one thing I know about job interviews, it is this: it is competency based. Interview questions are designed to determine if the candidate fits the posts by comparing […]
Is there a secret to getting promoted?
I was on SL for two days last week and when I came back Monday, I found out that two of my colleagues got promoted to the team lead post […]
Advisory on Road Robbery/Carjacking (reposting)
Staff travelling in their cars especially during rush hour are advised to take precautionary measures to avoid carjacking incidents and other car crimes especially this season, as most often during […]
Managing your scorecard
So you got the job as a call center agent? You’re done with your training, you just passed the nesting period and perhaps one of the things they introduced you […]
To all the regular and new visitors of Call Center Life
I’ve been checking the blog stats and more and more visitors are coming in. I must be doing something right. THANK YOU EVERYONE!
You are a call center agent, why hate being monitored?
A few minutes before the start of my shift, my boss approached me and asked if an American VP/VIP can sit with me and listen to my calls. I said […]
Smart way of job hunting
I had a chat with a colleague just an hour ago, he was relating the story of a cousin, currently jobless for more than a hear, strapped with cash, and […]
Software Update for Nokia Lumia 710 and 800
Alright, since I started it anyway, and I was getting emails asking me about my personal experience with the Nokia Lumia (judging if they will switch from Android or iOS […]
What is your expected salary?
Here is a question from http://www.pinoyexchange.com, from a forum member named “soft_kisses”: Hi sa lahat, Matanong ko lang po kung papano kayo mag-deal ng salary. If in-offer sa inyo is […]
Call Center work always needs teamwork
“I work in a call center because I like to just log in, work, then log out.” “I work in a call center because I don’t have to worry about […]
Was I wrong in getting a Nokia Lumia 800?
Being a gadget freak, I try very hard to avoid writing about gadgets. However, the temptation comes from being a fan of tech blogs (yugatech.com, pinoytechblog.com, pocket-lint.com, etc) as well where I follow the […]
A note of appreciation from Mommy Mila
Dear Seven, My son just graduated from college and is job hunting as we speak. Part of his industry focus is the call center and since before his graduation, he […]
Luck has nothing to do with being a CSR.
One of the members in the Call Center Forum posted “sana swertehin ako na makuha ng trabaho” I was surprised and my initial thought was “what the heck is this guys talking about?” […]
Where have all the job hunters gone?
Several times this week, I passed by the job fair at the Glorietta activity center just to check it out and well, to blog about it. In my successive visits to the […]
Still nothing after 8 call center applications…HELP!
Yo seven, been following your posts at pex and I have found them very informative. Kudos to you. You’ve been helpful to a lot of people, keep it up. I […]
My dissatisfaction with Globe Telecoms
I’ve been using a Globe Telecoms business line for more than two years now, in fact, the contract expired after the twenty-fourth month which means I am now qualified for […]
I love and hate QA!
I have to admit, I have a love-hate relationship with Quality Assurance Analyst – there are times when my loathing for them are similar to the loathing I feel for […]
Return to Work Order: What happens next?
Hi, I would like to ask how long does it usually take for the HR people to send an employee a RTWO? Also, if the employee replied to the RTWO, […]
Two got fired, one resigned. :-(
This is a sad Monday. I just learned that two of my colleagues were terminated: one released a call via the soft phone which meant it was recorded, the other […]
Facebook, Twitter, etc – now part of Background Investigation?
Back when I was a recruitment manager for a call center,we implemented an additional form of character checking as part of our background investigation by visiting the applicant’s active social […]
How’s your job hunting so far?
It’s Friday again! How’s your job application going? How many times have you applied just this past week? How many job offers have you gotten so far? Or how many […]
Our QA scoresheet is shifting….
The company I work for is about to switch it’s QA scoresheet – from the CSR-centric type to a customer-centric one. I like this more because being the call center […]
Job Vacancy for Junior Analyst (Health and Welfare BU)
ADP Philippines is looking for JUNIOR ANALYSTS. Candidate Profile: Fresh graduates or anyone with minimal call center experience; must have excellent communication skills. Account Orientation: Voice, Health and Wellfare Employee […]
41 years old and looking for a job…am I qualified for CC work?
Amieldelima sent me a message, which he also posted on http://www.pinoyexchange.com I am already 41 years old,used to work in a bank,can i still apply at call centers,i am […]
I failed the (behavioral) final interview…why?
I lifted this from http://www.pinoyexchange.com’s Call Center Forum, from Code_Red16. Had an interview a week ago. But the interviewer’s question still bugging me. Here: (we’re like talking for half an […]
How to evaluate a job offer
Seven, I’m a fresh graduate and a first time applicant in the call center industry and Im trying to decide between the four job offers given to me. I was […]
