I’m a fresh graduate and a first time applicant in the call center industry and I’m trying to decide between the four job offers given to me. I was not allowed to bring the document home, but I was able to take note of the details. Thing is, I am very confused now. I am unable to decide which offer is best. It would help me a lot if you can give me a personal insight on what to consider when given a job offer. Thanks in advance.
Thank you for sending me an email and for visiting my blog.
Ahead of time, I will tell you that I am very detailed when it comes to making a decision about accepting a job offer. What takes time is the fact that I conduct research, compare the result with a specific set of limits/expectations, and if the result is satisfactory, I sign the offer.
For a newbie, you are very lucky having received four different offers, others barely get any. When I first applied in the call center industry 15 years ago, I had to deal with several failed attempts which prompted me to constantly hone my customer service, language skills, and professional maturity. More than a year ago, when the last company I was working for folded, I went into a relentless job hunting spree and the result was 10 different job offers laid before me, and just like you, I was very confused considering how close and juicy the offers were. Being a research-oriented person, the need to make the best choice drove me to discover the Ben Franklin decision-making technique (nosebleed). It’s not rocket science. In fact, it’s so simple that anyone can use it in his or her daily life, at work, or even in love. I urge you to click on the link and read the entire article about this wonderful decision-making strategy, especially beneficial when you are confronted with multiple choices whose benefit closely match each other.
Now to your question.
I mentioned that when I am given a choice, I set my own limits and these become the basis of my expectations. What are these limits, work-wise:
- Salary – is it competitive? Is it better than my earlier salary? What about appraisals? When and how Often?
- Health and Welfare – Who is the HMO provider? What is the feedback on this HMO? What is the Maximum Benefit Limit? Pre Existing Condition Limit/coverage? How many dependents are covered? When is it given (Start of employment? Six months later?)
- Allowances and Night differential – Is the ND competitive?
- Vacation/Sick/Emergency Leaves available – How many VLs/SLs? When are they available? How are they filed? What is the notice period before claiming a leave? Are there days we are not allowed to file for a VL?
- Work schedule – What time is the shift? When are the rest days? Is it on a weekend? Is it a split RD?
- Work load – What type of account? Concerns within the account? Account attrition? Number of calls taken per day? Will there be selling/up-selling? Is it a pioneer account? If not, what batch do I belong to?
- Training – How long is the training? Schedule? Does it have a certification? What is the pass/fail rate for the certification?
- Scorecard – What are the KPI’s?
- Career Development – What kind? How is it implemented? How many has been promoted? To which positions?
- Management and Leadership – What is the culture and style of the leaders?
- Tenureship and attrition rate of the account (if info is available) – Will I belong to a new batch/team, or will it be to re-fill the empty posts? (an indication of high attrition?) Why did they resign?
- Retention program? – is there any? (details are normally withheld by recruiters)
- The image, stability, and culture of the company – Is it environment friendly? Always business-like? Pro-employee? Pro-management? Is the company viable? Stable? Did it change its name in the past? Declared insolvency? Is it a call center? A BPO? A captive site? A Fortune 500? A nobody?
- The facilities and amenities – Do they have vending machines? Concessionaire? Smoking area? Gaming and internet kiosks? Sleeping quarters?
- Security – Is my travel to and from the office safe?
- Proximity to my residence – Will I be spending more than what I will earn? Is there free and safe parking? Do they provide parking and transit allowance?
- Friends – Do I have any friends or relatives working there?
It may sound a lot, but all these items are equally important to me because they make or break my tenure and my career development in that company. More importantly, I have graduated from just looking at the basic salary as the basis for my decision, after all, there is more to work than just money. In my experience, I have made poor decisions simply by basing it on the salary offered and I end up resigning because I am not happy with the work, the company, etc.
With the four choices that you have, I strongly recommend you look beyond the peripheral benefits – look at your medium and long-term goals – if you give it your best, will you be happy six months later? A year? 20 years? Can you see yourself being promoted from within? Bottom-line, what will make you happy in the long run? What is or are your priorities in life? The answers to these questions will help you decide, again by using the Ben Franklin decision-making technique.
I wish you luck on this new chapter of your life, I’m sure you will find it fulfilling. Just remember, the choice you will make for the job offer is only the start of the journey, what you make of yourself in between will decide your success or failure.
Hope this helps.