The Call Center Bond

Hi Seven.  Ano ba talaga ang bond? Bakit may ganon? Pano maiiwasan yon? Anong gagawin kung sinisingil ka? Makukulong ba ako? 

James R.

Hi James.

I got your email yesterday, and since your questions are fascinating, I thought I would just turn my response into a post. This way, we can share the info with everyone.

What is a bond? 

A training bond is nothing more than a contract that says you will be paying a specific amount if you leave the company (whether by resignation or by absconding) within a particular period. For example, I worked for a company in Northgate, and we had a training bond for six months. If I left before that, I would be liable to pay Php 20,000.

Why is there a bond?

…because a lot of people abscond. Attrition is a severe threat to a company’s investment. When a person gets hired, the company will spend for their onboarding, training, etc. Therefore, to recover this cost, the company has to make sure the person stays so that his “working hours” can be converted into income.

Similarly, when the company sends an employee abroad for training or education, they need to sign a contract binding him to the company for several years (usually two).

How does a bond work?

As mentioned above, it is a contract. It is binding as soon as you sign it. If you leave before the end of your “bond,” you will be held liable for either the full or a pro-rated amount. In the example I used above, the Php 20,000 is divided into six months, so if I decided to resign on the 4th month, I would be paying Php 6666.00 (Php 20,000/6 months = Php 3333.33).

If you didn’t attend the training at all, are you still liable? 

Technically, if you already signed the contract, you are.  However, the counter-argument is  I didn’t even attend the first day of training. What company investment am I wasting? (except perhaps for the recruiter’s time and the piece of paper I signed). By the way, when you do not attend the first day of training, that correct term is NO SHOW, not AWOL.

In the above case, what should I do?

Call your recruiter before the first day of training and tell them you are backing out. That is responsible and professional. This way, the recruiter can give your slot to another candidate.

I already went on AWOL, and now I am receiving letters.

Naturally, you are fully aware there is a bond; you went on AWOL, the collection letters will follow. It really depends on the company if they take your absconding seriously and take you to court for breach of contract. Most companies will just let it go –  the cost of litigation is more expensive than just hiring another one. In my 15 years in the industry, I have never heard of an employee going AWOL and being dragged to court or having their wages garnished. I’ve heard of former employees who needed clearance and COE from the company and had to settle just to clear their name (or to get it over with).

Am I still liable if I get terminated?

Technically, you are not liable, especially if the cause of the termination fails to meet the metrics. To avoid the bond, you will be held responsible if you fail on purpose. Of course, the company has the burden of proof.

What if I need to get my clearance from my former company where I went AWOL? 

You need to visit the company and settle the balance. Sometimes, you can even negotiate it. Bottom line, you signed the contract, which gives you the obligation, and if you want/need the clearance for your next employer, you need to settle the balance.

I don’t have any money, how can I pay for it?

Why did you go on AWOL in the first place? As mentioned above, if you need the clearance, then you can make a payment arrangement. After all, how can you settle a loan if you don’t have a job right?

How can I avoid the bond?

Simple. Do NOT go to a company that’s known to have a bond. If you have no idea if there is a bond or not, use the internet to research information. After all, as an applicant, you must conduct research. This is a part of your due diligence a responsible human being whose goal in life is to have a career instead of floating around. Also, please DO NOT ask a recruiter if there will be a bond or not – this is a wrong question, and whether you are qualified or not, you will fail. Why? It is a clear sign for a recruiter that you have no plans of staying or developing a career.

Ultimately, the decision to go on AWOL from a company where you signed a bond will haunt you and cause you inconvenience but will you get incarcerated? I very much doubt it. Most of these companies would rather focus on running the business and ignore you (eventually). Then again, why court the disaster of being seriously hounded for a contract you agreed to in the first place? Be professional. For whatever reason, stay for your arrangement, use the time to learn new skills and competencies, and leave when the time is right.

If you have any questions or clarifications on this article, please don’t hesitate to leave a comment. If you have a story to tell, please don’t hold back.

Hope this helps.


8 responses to “The Call Center Bond”

  1. Hi there,.

    I’m fully aware that I still have an obligatiin to pay for my training bond. My question is, its been 6mos since I resigned but got no feedback from our HR, despite my follow ups. Also, i was informed that my tax refund was put on hold, along with my final pay as payment for my bond. Is it proper? Are we not supposed to make an agreement about a possible payment arrangement and not leave me without even a single peso?

  2. Hello Len Gee. I’m sorry to hear about your situation.

    Kindly clarify with your HR/Payroll re: backpay. I don’t want to give you the wrong answer. As for the bond, I very much doubt if they will charge you anything, it’s not like you intentionally gave yourself PTB just so you can leave the company, right?

    If they attempt to charge you, advise them this: It was not my decision to leave the company – I received word from HR that I had to leave due to PTB.

    If the company insists, ireklamo mo sa NLRC.

    Hope this helps.


  3. hi seven.

    I was pulled out after a month of training because of medical issue. I was diagnosed with PTB. When I signed the jo for that company, it was stated there that we have a 20,000Php training bond for 6 months. The problem is, I haven’t received any salary during my one month stay in the company. I already completed my clearance and I’m afraid I’m not going to get any backpay from the company. Will the company still hold me liable for the bond if I was pulled out because of medical issue?

  4. Nice, pwede ko sabihin sa HR n bigyan nila ako coe kahit my nakalagay n balance bsta mabigyan lang ako.. I need it kasi to file my sss maternity. Do you think mabinigyan talaga ako num? And thanks sa blog helps me alot.. madami na ako nabasa sa blog mo 🙂

  5. Hi Lea. Your best source of information is your HR. They might provide you a COE but it might indicate that you still have an owing balance. It does not impact your SSS maternity application but it might impact your job hunting efforts, if ever. You need to talk to your former HR and negotiate. Please update me.


  6. Hi Se7en, clarify ko lang, what if hindi ko makuha yun coe ko dahil sa bond? May ibang way paba para makuha ko yung coe? May pwede ba ako makipag negotiate sa HR? I really need the coe so I can file sss maternity.

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