Allow me to confess – I used to be so afraid of motorcycles. I’m not the only one who feels this way about riding one. Many people are scared of them, and it’s not surprising. The fact is, motorcycles are just like any other vehicle, anyone who is willing to put an effort to learn and practice can ride them safely.
It has nothing to do with any genuine risk I could encounter when riding one. Instead, people base the fear on thinking that motorcycling riding is risky.
In my opinion, riding a motorcycle is very dangerous. However, do a little research before you decide to take up this challenge. You’ll be surprised to learn how fun and exciting motorcycle riding is when you’re out there.
The Basics of Riding a Motorcycle
You can balance a motorbike if you can balance a bicycle. The principle is the same. The only difference is that a motorcycle has an engine. Honestly, the bulk of the learning curve of riding a bike is not in the balance; instead, it’s on how to control the gears, the speed, and turn and brake safely.
Although not recommended, learning how to ride a motorcycle can be done alone. Getting a qualified and experienced rider to walk you through the process is best. This way, your coach can immediately see if you’re doing something the wrong way and correct you before a mistake can hurt you or damage your motorcycle.
Choose a beginner-friendly motorcycle. The bike’s weight and power ratio is a huge factors when learning how to ride. Learning from a big bike is possible but not recommended for a first-time rider. It’s better to get the basics with a ride you can easily pick up if you fall. You’ll want a bigger bike as your skill and experience increase. If you can swing your leg over a saddle and comfortably put your feet down, you’d be able to ride it.
Choose a clear flat field where you will not run into obstacles, endanger anyone, or damage anything.
You’ll feel nervous when you swing your leg over a motorcycle for the first time; this is normal and part of the process.
Let’s begin:
1. Gear Up for the Ride
Riding a motorcycle is risky. You increase the risk if you’re learning how to ride one. So, to lessen the chances of injury, you need to wear the proper motorcycle gear. Wear a helmet, gloves, boots that cover your ankles, and padded motorcycle pants and jacket.
2. Learn where the brakes are.
To learn to ride, you need to know about brakes. Brakes keep you from falling and falling fast, so it makes sense that they are the first thing you should learn to control. Put pressure on your brake pedal and pull back on the lever to brake. You do not want to grip on the brake or stomp on it, as this could lock the brakes, send you off balance, and cause you to fall.
Feel for the sweet spot on the brakes by gently rolling forward and lightly pressing the rear brake pedal. Doing the same for the correct lever will help you feel how the brakes engage but do not grab the discs too abruptly.
3. Clutch and Throttle
First-time motorcycle riders often find shifting gears scary because they’re not used to dealing with them. Fortunately, the five-gear system of motorcycles is easy to learn and understand. The first gear is down, then shifts up for neutral, second, third, fourth, and fifth.
Pull the clutch lever in to engage the gears and then engage the first gear. Then, roll the throttle softly while gently releasing the clutch; this indicates that the bike is now moving. Once the bike starts moving, gently let the clutch out while adding a little throttle. Once you reach higher RPMs, pull the clutch lever in fully, release the throttle, then engage these second gear. The process applies to the third, fourth, fifth, and sixth gear.
When slowing down, shift down until you’re in first gear, then in neutral once you’ve stopped. Repeat the process until it becomes second nature.
4. Turning
Riding a bike is one of the most important things you will ever do, but learning to ride is only half the battle. You will also have to develop a new mindset for controlling your bike differently than you have before. Learning how to turn, make U-turns, and even spin your bike is a skill that takes time to learn.
Steering into corners is a neat trick. The secret is to practice it and then lean the bike a little as you \\turn so that you’re able to turn along with the bike and the bike is not fighting you. It’s all about learning to flow with it. So the key here is to keep practicing until you can do it naturally.
Around turns, keep your eyes (and maybe your bike) focused on the spot you’re trying to get to. Doing this will help you maintain your balance and guide the bike in the desired direction.
4. Practice
The more you ride, the more you will get to know your bike, controls will become muscle memory, and you will feel more and more confident on all kinds of roads and traffic conditions. However, build slowly: getting yourself into stressful situations in heavy traffic or high-speed freeways can scare you off motorcycling. So take it slow, hone your skills, and enjoy the ride as much as possible.
When learning how to ride a motorcycle, you must be ready to do it at your own pace. You may learn to ride in one day, but some people may need more time or practice. It’s important not to rush the learning process and take your time: you need to learn safely, and you also need to have fun in the process.
Remember that you’re not an expert when you receive your motorcycle license yet! Yes, it’s good to get it, but you still need to hone your skills. Don’t get complacent. Stay vigilant, and remember that your skill and confidence will grow as you go along.
Enrolling in a riding school
It may seem like a good idea to ask your friends or family members if they would be willing to teach you to ride a motorcycle. Friends and family can be a great source of support for getting started and getting you through some of the most confusing parts of your journey. While their intentions are good, they probably aren’t qualified instructors.
The more important thing you can do is trust the professionals when you’re just starting. If you’ve decided that a bike is right for you, you should sign up for classes with your manufacturer.
However, the best way to learn how to ride a motorcycle correctly and safely is to take an MSF (Motorcycle Safety Foundation) course and train with a qualified instructor. They can help you learn all the basics and give you valuable tips and advice for a safe and successful ride.
Conclusion
Riding a motorcycle is a fun, safe, and rewarding experience. When you achieve mastery, you’ll be able to easily get to and from your location. More importantly, you’ll enjoy the thrill of riding in no time.
You may find that you enjoy riding a motorcycle, but if you’re not careful, you could end up in trouble. There are many dangers, and you need to be careful and alert.
Riding a motorcycle is a sport and an art form. You must develop your style and practice riding until you can ride like a pro.
One of the most significant challenges designers face when creating a website or app is translating their designs to a digital space. It’s not enough to design something that looks good on paper—you have to get users to perceive it the same way.
Color is one of the most powerful tools in web design. The colors we choose can not only impact how our users interact with our sites and pages, but they can also help us communicate with our customers. It’s important to note that color isn’t just a background detail. A designer’s color palette becomes an extension of their brand. The right colors can transform the overall experience of your site, helping you create a seamless user experience. While there are many different colors, the eight colors below are often the ones that work best for creating a positive experience for the website’s visitors.
1. Green
What does this color represent?
Green represents balance, nature, and growth. Vibrant, fresh-looking green is one of websites’ most commonly used colors today. It’s a great way to balance out the dark and light areas. It’s also the color of nature and growth. Because it creates a natural look, it’s also considered a safe color choice that doesn’t scare off users.
What type of website is green perfect for?
A fresh, new site and not trying too hard to be trendy. Green is the safest choice for logos, social media profiles, and product pages.
Many companies use green because of the sense of balance it represents. It can help create a feeling of trust and calmness on your site. Companies often use green to represent growth and new beginnings.
How does green make you feel?
Green is the color that calms us down. It helps us feel relaxed and positive. It’s a happy color that encourages people to continue searching for the good things in life.
2. Orange
What does this color represent?
Orange represents happiness, fun, and friendship. It also means warmth, excitement, and love.
What type of website is orange perfect for?
If you’re looking for a warm, friendly site, orange is the way to go. Sites with much orange tend to have a more personal tone. Orange is also an excellent choice for sites that want to be more playful.
How does orange make you feel?
Orange is the color of joy and fun. It creates a feeling of warmth and happiness. People are often drawn to orange because it can help develop a sense of friendliness.
3. Yellow
What does this color represent?
Yellow represents honesty, friendship, and optimism. It’s also the color of sunshine, happiness, and warmth.
What type of website is yellow perfect for?
A site that is fun, upbeat, and optimistic. Yellow helps you create a feeling of happiness and optimism on your site. A website with a lot of yellow is perfect if you’re looking for a site that will get people excited about your product or service.
How does yellow make you feel?
Yellow is a very uplifting color. It makes us feel optimistic. It’s a great color for creating a friendly, playful, and inviting atmosphere.
4. Blue
What does this color represent?
Blue represents balance, serenity, and relaxation. It’s also the color of the sky, water, and clouds.
What type of website is blue perfect for?
A website that is calm, peaceful, and has a clear focus. It’s the perfect choice for sites that want a feeling of serenity and calmness.
How does blue make you feel?
Blue is the color that calms us down. It helps us feel calm and relaxed. Blue can help create a feeling of trust and security.
5. Purple
What does this color represent?
Wisdom, knowledge, and power are all represented by the purple color. It is also a representation of wealth, royalty, and spirituality.
What type of website is purple perfect for?
Purple is the color of wisdom and knowledge. It can help create a feeling of confidence and intelligence; this is an excellent color for sites that want to develop a sense of intelligence and sophistication.
How does purple make you feel?
Yet it’s still warm and inviting. Purple is a soothing color that helps us feel calmer and happier. It encourages us to feel confident.
6. Red
What does this color represent?
Red is the color of power, energy, strength, passion, and excitement. It’s also the color of blood, fire, and danger.
What type of website is red perfect for?
A website that gives off a feeling of power and authority. A site that wants to have a classic feel. It’s also the perfect choice for sites that want to be more exciting and passionate.
How does red make you feel?
Red is the color of passion, energy, and excitement. It makes people feel powerful. It’s a vibrant color that can bring out the best in people. It creates a feeling of enthusiasm and excitement. It’s the perfect choice for sites that want to communicate their message.
7. Black
What does this color represent?
Black is the color of power, mystery, and darkness. It’s also the color of a new beginning and the absence of color.
What type of website is black perfect for?
A site that is very focused and serious. Black can help create a feeling of power and control. A site with much black is perfect for creating a serious and focused atmosphere.
How does black make you feel?
Black is an exciting color that creates a sense of energy and focus. It makes people feel bold and daring. This is an excellent color for sites that want to be more focused.
8. White
What does this color represent?
White is the absence of color. It’s the color of light, space, and cleanliness.
What type of website is white perfect for?
A site that has a pure, innocent, and happy feel. White can help create a feeling of peace and happiness on your site. If you’re looking to create a sense of peace and innocence, a site with much white is perfect.
How does white make you feel?
White is a very calming color. It helps us relax and have a feeling of peace.
Conclusion: It is a known fact that color can affect human emotion. The colors you choose can help create a mood and a feeling on your site. Color can make people feel more powerful and confident. Certain colors can make people feel sad and anxious. So, choose the right color for the effect and emotion you want the website visitors to feel.
Always remember, there are two sides to each color, the positive and the negative. You need to take into consideration both sides. A good color will evoke a positive response, but it won’t be so extreme that it’s overwhelming. In contrast, a too intense color can make people feel tired, and a too weak color can make people feel bored. So, always test different colors until you find one that works well. Thank you for reading this article on “How to Choose the Right Colors For Your Website.” Please share this article on social media by clicking on the links below.
“What would you do if you knew there was no hope? How would you protect yourself? Would you build a shelter? Make weapons? Would you learn martial arts? Would you be a leader or follower?”
I had a few minutes to kill while sipping my morning coffee, so I decided to use the downtime to update my blog. As a writer-in-training, I push myself to write about a variety of topics, including those that seem far-fetched. This article will discuss how to survive a zombie apocalypse because the Covid-19 pandemic stinks. Enjoy! – Gino
The Knock
I can’t tell you how many times I’ve thought of this scenario: you’re sitting around the kitchen table when suddenly, out of the corner of your eye, you see someone walking up to the door. It’s a stranger. You think about it and figure he must have a reason for knocking. The thing is, there is something off about the knocking; it’s erratic. Maybe he’s lost? Perhaps he needs help? So, you open the door, and a man looks somewhat professional but with bloodshot eyes and a hungry, menacing look.
Now, let’s say that this man is a zombie, but because there was nothing on the news, you heard nothing outside, and you did not know that the man standing in front of you is PATIENT ZERO.
What would you do? What would your gut instinct be? In this situation, would you open the door? Would you slam it shut in his face? Would you call the cops or try to reason with the guy? Would you run? Would you hide? Or would you welcome him into your home?
Because we are civilized, good-natured, and we believe in the essential goodness of people, our first instinct would be to open the door and perhaps welcome the man into our home, especially if he looked like he needed help. In this case, our good manners and kind nature will become humanity’s doom.
The first Zombie
As you open the door, the man grabs you by your shoulder. In shock, you struggle to push back, but his lurch, coupled with brute strength, knocks you down. Your head hits a nearby table, and you hear a loud thud. But you don’t feel any pain. The man gets the better of you, pins you down, and straddles you. You are too shocked to move.
In horror, you look at the man’s face. It seems as if it is smiling. It’s a genuine smile. Its teeth are long and sharp. It’s grinning from ear to ear.
You’re thinking: “This cannot be happening.” Then you remember that there was nothing on the news. There was no one to warn you about this. All of a sudden, you are the one who is living in a nightmare. And then the man opens his mouth. He bites your face.
The bite is so deep that your entire cheek is gone, right up to the bone. You feel the cold enamel of his teeth against your jugular, and you think: “I will die now.” But you don’t feel any pain.
Now, your entire body is paralyzed. You can see him eating your face. Your eyes are wide with horror, but you can’t do anything. You can’t move a finger. He continues biting your face and gnawing on your neck, tearing it open like a shark. His eyes are filled with pleasure. Your head tilts back, your eyes close, and your heart starts racing.
Then, all of a sudden, he stops. He is sitting, licks his lips, and looks around. Patient zero sees your wife, son, and daughter crying and shocked in the dining area; this was your chance to push the zombie out of the door, despite the agony of the experience. Half of your face is gone, and blood is oozing from your neck as you fall to the floor. You are aware that you are dying.
You no longer have the vocal cords to call to your family, and because you have seen too many zombie movies in your life, you somehow knew you were going to turn. YOU ARE ABOUT TO BECOME THE SECOND zombie, and your wife and kids will be next. So you signal your wife to get the gun in the closet and shoot you in the head; that is, after all, the only way to terminate a zombie.
Because the wife has never killed a person before, she refuses. She can’t do it. She can’t bear the thought of killing another human being, especially her husband. Her first instinct is to call for help. In this scenario, it’s a big mistake.
She grabs the phone and calls 911, but you have already turned before the EMS would arrive. Your wife, son, and daughter are trapped in the house. They are alone and frightened. They have no idea what just happened. All they know is that you are lying on the floor, dying after being violently bitten by a stranger.
When the emergency services arrive, your wife, son, and daughter are already dead and turned. You are now the first zombie family.
It all starts from patient zero; then it goes haywire from there. In this situation, the world becomes a different place. It goes beyond the imagination of a person who believes in God.
What used to be fiction becomes a reality, and just like the Covid19 pandemic, a virus shuts down the entire planet. All of a sudden, living becomes survival.
So, how do you survive a zombie apocalypse?
1. Learn, understand, and teach Zombie 101
You could think you don’t know anything about zombies. But you do. You know what they look like, their routines, how they live, hunt, and move.
You have seen zombie movies, and you have also watched zombie videos on YouTube. You know how to kill them, you know how to escape from them, and you know how to survive in a world overrun by zombies.
If you don’t, well, here’s a tip – go for the undead’s brain or sever the spine. Either of the two can take out a zombie.
Also, a zombie apocalypse is not a disease; a virus causes it. Therefore, if the virus is introduced into a person’s system in whatever way (a bite, accidental ingestion, or getting sprayed in the eyes of infected blood), expect to die, then turn.
2. Get Weapons and Ammo
You must have a gun. You will never survive a zombie apocalypse scenario without a fully loaded gun. You don’t have to be a survivalist; you can also buy a shotgun or an assault rifle for a few hundred dollars. They will work as long as you manage to reload them. The problem with a gun? They run out of bullets pretty fast, especially in the heat of battle.
So, allow me to state the obvious, the most effective weapon is your brain; the guns and ammo you collect is merely a tool. So, keep your wits about you in every encounter, and you will survive.
Besides this, a good blade, like a jungle bolo, a samurai sword, a survival or kitchen knife, should always be in your arsenal.
Unless you have many bullets to spare, only use your weapons whenever necessary, and please remember, if you can avoid firing your gun, avoid it; this is what I mean by keeping your wits about you in an encounter. You’ve seen The Walking Dead. Trying to kill one or two zombies in your path quietly is better than running away from an overpowering horde.
3. Keep your weapons with you, all the time
In the zombie apocalypse, you are constantly on the run. It is essential to keep your weapons with you at all times. Do not carry them in your pockets or bag because you will most likely drop them during a chase. It is much better to have them close to your body to reach them fast when you need them.
Corollary to this, guns are weapons that need maintenance. They don’t show you this in movies, but it’s essential to learn to maintain your guns. So, it would be best if you learned how to disassemble and reassemble your weapons.
Zombies can be more vicious than you can imagine, so you must be prepared to use your weapon to defend yourself. Even if you are armed, you will not be safe if you clumsily try to grab your gun from your bag.
Zombies aren’t the only enemies you need to watch out for in an apocalypse like this. Rival groups and people with malicious intentions within your very own community are a threat to your survival. Be wary of people, whether you know them or not.
Finally, familiarize yourself with your weapons and learn to use them properly. If you have spare bullets, learn precision shooting. Learning how to use your weapon can avoid accidental misfires which could hurt you or your family. Also, make every bullet count; fire when you are sure to take out a target.
4. Plan a survival Strategy
Planning is essential in any situation where life is at stake. If you do not plan, you may find yourself in a place where you are at a disadvantage. This is especially true in a zombie apocalypse situation. You must improvise your plans, especially when it comes to food and water.
Plans can be as simple as how to board entrances inside your home, find and store food, water, weapons, and ammo, and create exit strategies when your shelter is being invaded by either a rival group or a horde of zombies.
Planning is about thinking ahead, so you need to consider the possibilities and the probable outcomes. If there is an ambush, invasion by other humans, or an attack by a horde of undead, you need to be able to execute it flawlessly. So, besides planning, it’s necessary to rehearse this plan repeatedly. When the inevitable happens, your muscle memory (from the practice executions you’ve done with your family or community) will help save your life.
So, start thinking ahead, plan your strategy, and practice until all of you have memorized what to do.
5. Turn your home into a survival shelter.
If you have a place to live and a source of food and water, it is essential to take this opportunity to turn it into a survival shelter. In the event of an apocalypse, your place of residence may be attacked and possibly overrun. Therefore, you need to think about defending your home from such an attack.
A safe room in your house can be created using a basement or a bombproof room. When creating such a room, the best thing to do is to ensure that it has a door with no windows or any other access points. Make sure that you plan to get out of the room if you need to evacuate. Also, make sure that your home has a fire extinguisher and a first aid kit.
Turning your home into a survival shelter needs to be done in a hurry. So, you need to evaluate whether your home can be turned into a shelter or not. By this, I mean, is it easy to break into? Most houses in North America, for example, are surrounded by glass. Also, many of these residences do not have high fences or grills on their windows. Unless you have a panic room, these houses are easy to invade. I mean, throw a rock at the glass, and you’re in.
Once you know that your home is vulnerable, you need to start making changes; this may be as simple as putting up a perimeter fence around your house, putting a grill on your front windows, and keeping multiple locks on your door, or, if fortification may seem impossible, you need to leave to find better defensible shelter.
These are all essential steps to plan your home before an apocalypse. But if you’re already in the middle of one, find ways to board your windows, and make sure you have at least two secured exits that you can use as an escape route in case of a horde invasion.
You can create a safe room if you have a basement by sealing off the access points; this will help create a haven that you can quickly get to, but it won’t let the zombies in. Of course, this means that you will have to keep it sealed off from the rest of your home for the duration of the crisis.
If you can find a way to fortify your home, it will be easier for you to survive in the event of an apocalypse. However, there is one caveat to this – fortifying your home to stop any possible invasion is not just the only goal; you need to be able to sneak in and out of your home to get supplies, so you need to consider this in your survival plan.
6. Find food and water.
If you decide to stay in your home and use it as your shelter during an apocalypse, you need to think about where to find food and water. You need to ensure that you have enough of these things to see you through an extended period.
If you’re still at the onset of a zombie apocalypse, it’s possible to still run to the closest grocery and buy supplies, but without rationing, your food and water supply will quickly evaporate.
That means you’re going to have to find other ways of obtaining food and water, like foraging. If you’re trying to survive during the zombie apocalypse, you need to think about where you will go to forage for food and water. I mean, if there are zombies everywhere, it will be tough for you to find anything. So, you need to start looking for places that may be safe from zombies; this is where your neighbors will come in handy. You need to ask them if they have any food or water they would like to share or trade with you. The worst thing that can happen when you start to rely on others for food and water is that you will be taken advantage of. So, you need to be very careful when asking people for help.
When foraging for supplies, keep your weapons with you at all times. If possible, don’t go out alone, but make sure that your companion is armed and able to run and fight.
Like the Covid19 pandemic, a zombie apocalypse can last for a long time, and you need to be prepared. Start planting fruits and vegetables if you have a garden secured by a fence and inaccessible to other humans and zombies. When your supply dries out, you have crops to turn to.
7. Find and communicate with other survivors.
This is a crucial part of your survival plan if you’re trying to survive during a zombie apocalypse. In a large population of zombies, you will not find many allies. You also need to consider what you want from other survivors. What is it that you hope to accomplish by doing so? Is it to help them or yourself? Some are friendly and cooperative, while others may have a sinister plan. Are you ready to take them out to help you, your family, and your community survive?
The challenge here is not just how to find other survivors. How do you communicate with them if you’re couped up in your makeshift survival shelter and zombies roam your street? There are many ways to communicate – a simple flashlight can inform neighbors that you are alive, and you can meet with them when the road is devoid of zombies, or you can use ham radio or a walkie-talkie if you have one. Although reliable, radio communication devices run out of battery pretty quickly, so you also need to think about how to power them up. In 2022, the presence of solar power chargers will solve power outage problems.
8. Build a defensible village
Whether you decide to stay in your own home or leave to find shelter, you need to make it as defensible as possible; this is for your safety and your neighbors (if you have any). After all, the chances of surviving a drawn-out apocalypse are more prominent if you are in a community.
So, you’re going to need to build a village that has a clear and well-defended perimeter.
As an illustration of this, assuming that you live in the country, I suggest you build a moat around your village. You need to make sure that the trench has a strong fence or wall that can be easily defended. You also need to make sure that it is deep enough so that zombies won’t get through. If you have access to wood or metal, you can use it to build a defensive fence or wall that will protect your home from zombies. You may also want to use rocks to make an improvised ditch around your village to prevent zombies from coming in. A moat or a trough that is deep enough and well-defended is the best defense against any invasion.
For your safety, you should consider building a watchtower. This will allow you to see zombies or rival groups coming from far away. If you can construct a lookout tower or a lookout house, you will see the entire area around your village.
9. Turn your village into a Safe Zone
After your village is safe and secured, you need to make it a Safe Zone.
You will need to do a few things to turn your village into a Safe Zone. First, you need to make sure that you and your neighbors are prepared for any invasion. Second, you will need to ensure that you have the best possible defenses. You can use improvised defenses, or you can use modern weapons. You can also use traps to ensure that zombies don’t get inside your village.
You also need to make sure that your village is appropriately lit at night so that you can see what is happening around your village without being seen. With the abundance of solar power lights, perimeter lighting is no longer an issue in this day and age. Best of all, it only lights up at night when it detects movement from people or animals, which automatically alarms your guards for a possible attack.
Traps are an effective way of protecting your village. There are many traps you can use for protection. Some are homemade, like spikes, nails, and hanging bottles connected to a perimeter rope. Others are commercial, such as tripwires, flashlights, motion sensors, and tripwire bombs. The bottom line is that you can use these traps to ensure that zombies don’t get inside your village.
10. Be aware of the competition.
In an apocalyptic scenario like this, zombies will not be your only enemy. You’ll have plenty of other things to worry about besides zombies. Like food, water, and a defensible shelter. I mean, why work hard when you can work smart?
As such, expect that you will have competition in your village. If you live in a rural area, you will have people who want to steal food from your village. So, you need to make sure that your defenses are strong enough to protect you from repeated attacks from these people.
If you live in an urban setting, you’ll have the same problem with competition. You’ll have more competition than in the countryside because there will be a lot more people living in your neighborhood.
Be wary of rival groups who might want to take over your defensible shelter. These people can be zombie-like, or they can just be regular humans. You don’t want to underestimate them, but you should know that they threaten you, so you need to be prepared.
11. Be prepared for the horde.
You cannot rely on the government or the military to protect you. Instead, you need to be prepared. You may want to build multiple defenses in case there is a giant zombie horde. Of course, this is not something you can do before you know that there will be a zombie invasion. This is why you need to construct multiple and multi-level defenses. This might sound like much work, but it’s not as hard as you think. I mean, you have a choice, to survive or to be a zombie.
An excellent way to build multiple defense zones is by using vehicles as barricades and creating a funnel where a horde will be forced to squeeze through. This way, you can focus your firepower in a specific area rather than shooting everywhere and everyone that comes through the perimeter. This is not a very easy thing to do because you need to ensure that your vehicle is big enough to serve as a barricade and has enough room to park in front of the barricade. Also, make sure you have enough time to erect the barriers before the zombies come. So, if the zombies come at night, then you’ll need to start building your defenses well before dawn. If you start building forts at dawn, then there’s a chance that the zombies will see the barricades and break through them.
Being prepared for the horde as a community is observing stringent rules; this includes, but is not limited to:
Maintain absolute silence in camps. No loud noises.
Don’t go outside.
If you must go outside, keep weapons with you.
Do not discharge your gun unless necessary.
If you see a zombie, terminate quietly or draw attention to yourself.
Every stranger is a threat to the community, do not invite them in.
Shoot every infected.
12. There is no cure for the zombie virus
A virus that spreads from person to person makes it hard for governments to figure out what to do about a global pandemic. They’re at their wit’s end. There is no cure for this disease. Once you are bitten or receive infected blood, or if a droplet of infected blood lands in your eye or mouth, you’ll be a severe threat to your family and your community and must be eliminated.
It may not be necessary to terminate them immediately, but since you live in a community, creating a quarantine protocol for the bitten and close contact will be required.
A sample of the quarantine protocol would be:
If a person is bitten but has not turned yet, they must remain in their house with a guard, and all doors and windows should be locked. They must stay inside the house and not be allowed to leave without a guard. If they did not turn, they could be released after completing the required quarantine period. It’s also possible that they are immune to the virus. If they get out while in quarantine, the guard must kill them immediately.
If it’s a case of close combat contact without a bite, they must be kept in isolation for several days. If infected, they will be executed.
The reason is simple: If the virus gets into the general population, the entire community could be wiped out.
Note: The virus also spreads through a bite from an infected animal, such as a dog or a cat.
In a zombie apocalypse scenario, don’t panic. Sure, it’s a difficult situation, but you will make it through. Remember that your family and community will be there to help you. Also, the more prepared you are, the better chance you have of surviving.
One last thing. If you want to survive a zombie apocalypse scenario, there is only one type of person you should stick around with – a gamer (console or PC). Why? Because gamers have been battling zombies ever since Victor Halperin released the first zombie movie in 1932. They will be familiar with what weapons to use, how to make improvised weapons and ammo, how to build a defensible shelter or camp, and they will know how to handle themselves in a post-apocalyptic scenario.
So there you go, a short article on how to survive a zombie apocalypse. I wrote it out of boredom but it’s been fun to the point that I’m thinking about writing another one – like how to close-quarters combat with a zombie, how to survive a horde, what weapons are recommended for fighting the undead, etc. If you’re interested in any of these topics. Let me know in the comments, perhaps we can turn this into a series. Haha.
Thanks for reading, stay safe and healthy, and good luck!
Welcome to the pilot episode of The Podcast That Matters by Idleminds.
This podcast will focus on helping you feel good about yourself, inspire you, motivate you, and hopefully teach you a thing or two along the way. More importantly, it is going to encourage you to love yourself. As always, if there is anything else you want me to talk about on my future episodes, please let me know!
The first topic we’re going to discuss is Self Love.
Self-love is more than just loving yourself. It’s the belief that you are worthy of being loved and that you deserve to be happy. You don’t need to go out there and get someone else to do it for you. You are capable of loving yourself in all aspects of your life.
By comparison, most of us live a life full of regret. We blame our parents for not having the time to spend with us. We blame our friends for not being there when we needed them. We blame our jobs for not being enough. We blame ourselves for not doing enough. We blame everyone and everything.
The fact of the matter is that we are all responsible for the state of our own lives. No one else can make us feel worthy of love or happiness. In addition to believing that you are worthy of love, you also need to think that you deserve happiness. Your happiness matters to others too.
Many people aren’t as self-loving as they should be. They’re waiting for someone else to tell them they’re beautiful or that they’re worthy. But you can’t wait for someone to validate your self-worth. It’s something that you have to find within yourself.
Think about how much you appreciate the people who love you. What do you tell them when they ask you why you don’t love yourself? What happens to your motivation if you don’t credit your hard work? Why wouldn’t you want to learn how to make yourself happy and confident? Why do you let other people’s words and opinions bother you so much that you begin to believe that you’re not worth it?
Consider all of the good things you’ve done in your life. Consider all of the goals you’ve set and achieved. Consider how many people you’ve influenced. How much of your achievement is due to the self-love you’ve developed.
We’ve been conditioned to believe that we should only love ourselves for our appearance, wealth, or capacity to reach particular goals. But, when you consider everything you’ve accomplished, you owe it to yourself to give the proper credit.
Positively, I believe that everyone is deserving of love and happiness, no matter how many mistakes they’ve made or what the circumstances may be. What does it mean to love yourself? You should love yourself even if you make mistakes. You should love yourself even if you fail. You should love yourself even if you are not perfect. Loving yourself means you deserve to be happy. It means you deserve to be loved. It means you deserve to succeed.
Here are some questions that you can ask yourself to see if you’re self-loving:
Do you spend more time worrying about how other people see you than you do about your self-worth?
Do you spend less time being happy for yourself and more time thinking about what other people think of you?
When you’re in a negative mood, are you more likely to think about what other people think of you than you are to think about how you feel?
Do you worry about what other people think of you so much that it’s affecting the way you live?
Do you spend more time comparing yourself to others than you do thinking about improving your life?
When you compare yourself to others, is it more about what you lack or have?
When you answer these questions, keep in mind that you are entitled to happiness.
When you love yourself, you will learn how to be more confident. You will be able to enjoy a deeper, more meaningful life. You will be more self-aware. You will develop a healthy sense of self-esteem. Your self-esteem will grow because you will begin to see the positive things in yourself that you’ve been ignoring.
Your confidence will increase because you will believe in yourself. You will start to think that you’re smart and capable. You will believe that you’re worth something. You will believe that you are a good person. You will believe that you can do anything you put your mind to. All these things will radiate into the universe; your family, friends, and colleagues will see this and begin to respond to your positive mindset in life.
In contrast, if you don’t believe you’re worthy, you won’t be confident. You will not have faith in yourself. You will not think you are deserving. You will think you are stupid. You will not believe in your abilities. You will think you are nothing. You will believe that you have no meaning in life. You will feel that you are unimportant. You will assume that you are less than others. You’ll believe you’re an embarrassment. You’ll think you’re less than everyone else. You’ll see yourself as an outsider. You’ll begin to believe that no one likes you. Worse, you’ll feel that everyone despises you.
How do you want to treat yourself when you feel like you’re not worth anything?
Think about your life so far. If you feel like you don’t deserve to be happy or to live a fulfilled life, then maybe you’re not living by your values and are failing to evaluate your mindset and practice of self-love. It could be that you are not aware of how to love yourself.
You are worthy of love. You are worthy of happiness. You deserve to be happy.
Here is a quick exercise. I strongly advise you to devote some time to answer the following questions. If you need to pause this podcast to answer the questions, go right ahead. These questions are essential in figuring out your level of self-love. Here they are:
What would you need to do to love yourself?
What do you need to change to feel more confident and self-loving?
Have you been treating yourself the way that you deserve to be treated?
Are you doing the things you need to do to improve your life?
Think about the things that you need to do to treat yourself better. Think about what you need to do to be the best version of yourself. Write your answers down on a piece of paper and set them aside. If you find a moment of tranquility later, read your answers, then decide on the changes you need to make to show yourself the love you deserve.
Remember, the lack of effort in this small and short self-assessment tells you a lot about the love you have for yourself. This might sound like a guilt trip, but it isn’t. The idea is to discover if you are depriving yourself of self-love, admiration, kindness, and civility you so deserve.
If you want to feel more confident in your life, you should treat yourself better. You deserve to be happy. You deserve to be happy every day of your life. You deserve to be loved. You deserve to be healthy. You deserve to be treated fairly. You deserve to live life to the fullest. You deserve to love yourself.
If you want to change your life, you need to take action. What do you think would help you take action?
Here are four steps you can follow to start being more loving and understanding to yourself:
The first step is to admit that you have shortcomings. We all have them. Everyone has. Even though they might not think so, everyone has weaknesses. Acknowledged these flaws, but look at them objectively, honestly, and without judgment. In addition to that, you need to be open to the fact that this might be hard to accept.
Here is another exercise. As you answer the questions, you will realize the changes you need to make to your thinking and actions to treat yourself correctly. Again, I encourage you to pause the podcast, then write your answers down.
Consider this: Are you treating yourself with respect and appreciation? Do you treat yourself as well as you treat others? Is there something you do every day that makes you feel like you do not love yourself? What do you believe could help you love yourself?
The second step is to change your thoughts and how you think about yourself. You are the only person who can change your life. If you don’t want to live with a feeling of worthlessness, you need to start thinking differently.
Look at the words you used as you answered these questions. Some people are harsher to themselves compared to how they treat others. In treating yourself better, you may have to change your words. When you start thinking more positively about yourself, you will feel happier.
The third step is to acknowledge your worth. You must begin to value yourself and your accomplishments. You must start to recognize your strengths and flaws. You need to start appreciating yourself for all of your strengths and weaknesses. It’s okay to admit that you’re not perfect because even the finest have flaws.
The last step is to practice self-compassion. This means that you need to be kind and compassionate towards yourself.
You need to treat yourself with respect and appreciation. You will feel better, energized, inspired, and more confident when you treat yourself this way. Remember that there are no such things as failures, only opportunities to learn. So, when you feel bad, try to remind yourself that there is always something positive you can take from the situation.
Remember, our imperfection gives us wisdom and makes us strong and resilient. If you fail or make mistakes, be kind to yourself. Be more understanding, patient, and forgiving. Give yourself a break. Instead of being angry, focus on the lesson you’re getting from experience. The late Aaliyah once said, “And if at first, you don’t succeed, then dust yourself off and try again.” This is true when it comes to self-love. No matter how negative you feel now, there’s always a chance to love yourself. Only that, it’s a decision you have to make, and it’s an effort you have to take.
Self-love is not about perfection. It is not a competition to be the best. It is not necessary to be the most intelligent or attractive person. It is not necessary to have everything in order. Self-love entails having compassion for oneself and one’s flaws. It’s about being kind with oneself and being receptive. It’s about valuing oneself for both the things you do and the things you don’t do. It’s about cultivating self-compassion and self-love.
I’m reminded of Obi Wan Kenobi’s words to Anakin Skywalker. “Be mindful of your thoughts, Anakin; they betray you,” he said. This quote suggests that your thoughts will benefit you or harm you when applied to self-love, self-care, and self-esteem. When you have a favorable opinion of yourself, you will feel better. On the other hand, you are self-sabotaging when you think poorly about yourself. Therefore, keep an eye on your thoughts at all times. “Garbage in, garbage out,” as the expression goes. If you have a pessimistic outlook on life, you will live a cynical life.
Now is an excellent time to re-evaluate your mindset on self-love. Think about all of the good things you have done and all of the things you are proud of. Also, think about all of what you want to change or improve. It is never too late to make changes in your life.
Let me reiterate; there is no such thing as failure. When you make mistakes, learn from them. When you fail, try again. When you feel bad about yourself, don’t let it stop you from doing what you want to do. Be kind and compassionate to yourself, and remember that it is okay to make mistakes. It is okay to be human. It’s okay to be you.
I hope you enjoyed the pilot episode of the podcast by Idleminds.
Thank you for listening. I hope you have a great day.
One of the most important things you need to know is that your collaboration tools will increase as your team grows. This guide shows you what tools are best for small groups.
Often, we collaborate as a team is not in the same location but via email. Email communication can be a great way to share content and information, but it can also be a pain, especially if you’re trying to collaborate with multiple people on something. There are various tools available for a small team that allow you to easily and quickly share files, photos, and other media.
Your team doesn’t need to have many people to get work done. But, it does help to be able to work together as a group. And there are several ways to do that. These tools help people work together in a way that’s more efficient and effective than working alone.
So, how can you and your team effectively collaborate to meet all your deadlines and produce great results? This is the answer:
1. Slack – for Teams
Slack has over 200 million users, and the reason why it’s such a popular platform is because it allows you to communicate with other team members quickly, share files and information, and collaborate on projects. What’s even better is that you don’t have to download any software or apps. Slack is available on both desktop and mobile platforms, so you can access it from wherever you are. In addition, it gives you an easy and convenient way to manage your time, and it allows you to organize your team into channels. Channels help you group people and things in different ways. (www.slack.com)
2. Basecamp – for Projects
Basecamp has been around since 2004. And, it has a variety of features, including project management, issue tracking, task management, chat, file sharing, and more. It’s used by some of the most successful businesses today. This means it’s a tool that has been tested and proven to work well for teams. Basecamp offers an option to add clients, allowing them to view all the tasks and projects you have going on. You can also easily manage projects from anywhere, which saves you time and money. The best thing about Basecamp is that you don’t need to download any software. It runs in your browser. (https://www.basecamphq.com/)
3. Asana – for Projects
Asana is a task management and collaboration tool, which means you can plan your team’s workflow. You can break down your project into specific tasks and share them with other team members. What’s even better is that Asana works great as a project management tool. If you don’t like email, you can also use the chat features to talk to your team members. (https://asana.com/)
4. Trello – for Teams
Trello is a simple visual project management tool, which allows you to collaborate on projects. This means that you can easily organize your team differently and assign specific tasks to each team member. You can also add clients to view all the jobs and projects you have going on right now. What’s best about Trello is that it doesn’t require any software or apps. It’s a simple online tool. (https://trello.com/)
5. Skype – for Team Calls
Skype is one of the most popular video chat platforms globally, which means it’s an excellent tool for connecting with your team members. You can also easily add clients so they can view all the information that’s shared with them. This helps keep things organized and keeps your team members focused on the task at hand. You can have a free account and talk to people from all over the world. (https://skype.com/)
And here is a bonus / open secret collaboration tool:
Google Drive -for Storage
Google Drive is an easy and convenient way to store files, photos, and other media. You can access it anywhere with an internet connection, including your desktop, mobile phone, and tablet. There are various tools you can use to create documents, spreadsheets, presentations, and more. It’s an excellent platform for creating and sharing content. It’s also a great collaboration tool. (https://drive.google.com/)
It is not easy to make sure that everyone is on the same page at all times. Your teams must have a collaborative platform to get the job done. There are a lot of different platforms that can help you collaborate, communicate, and create content from anywhere in the world. Whether you’re working with a small group or a large team, there’s a platform that will help you accomplish your goals in the easiest way possible.
We want to hear from you! Please leave us a comment below. — What are the best project management tools helpful for you and your team?
Hey guys! Here is a video I published this week on how to get more clients by Optimizing Your Upwork Profile Description. This is an eye-opening video for freelancers who has been struggling to get clients for months. I was inspired to share this video because after optimizing my own profile, I get an average of 3 to 6 invites a day and my Connects remained unused to this day.
Here is the proof, a section grab from my Upwork page – 34 invites in 28 days.
So, if you’re struggling to find clients on Upwork, watch the video.
There are many ways to stay healthy as a freelancer, but the most important thing is to take a break. It’s not uncommon for freelancers to work up to 12 hours a day for days on end without any time off, leading to Burnout.
Freelancers are constantly on the go, and it can get exhausting; this is why they should learn to avoid Burnout.
Working without breaks is common for many people nowadays. We think that if we work long hours, we’ll get more done, but in reality, it has the opposite effect. Besides being a risk to our productivity, working without any breaks can also risk our health.
What is Burnout?
Burnout is a general feeling of exhaustion, in which one has lost the ability to complete their work. It often feels like you’re in an endless loop of tasks and deadlines with no end in sight.
Freelancers are more likely to experience Burnout than people who work for an organization because they often work for multiple clients simultaneously and with no breaks in between. Their income is inconsistent, and they have to deal with more stress than people in the 9-5 workforce.
Freelancers also have less support than employees do from managers or colleagues. They might feel like their job is not fulfilling all aspects of themselves, and they may lose focus on other areas of life that bring them happiness.
How to lessen Burnout when you are freelancing
Many factors can lead to Burnout. Common causes of freelancer burnout include lack of opportunity for growth, staying in the same place for too long, and not having enough control over your work.
A mismatch between what you imagine freelancing to be and what it is, or what your expectations are, and the reality of working as a work-from-home freelancer, can cause Burnout.
There are many ways to lessen the chances of Burnout when you are freelancing. One way is by continuing to learn new skills and continually learning about new skills, which will help you stay motivated over time because you’ll never feel that you have mastered your craft.
3 Ways to Prevent Burnout as a Freelancer
If you spend most of your waking hours working on your projects or other people’s projects, and you’re in a less-than-ideal work environment, expect Burnout to happen sooner than later. Here are three ways to prevent that from happening:
1) Set boundaries – Freelancers should set boundaries for themselves and stick to them. It is essential to take breaks from working and not feel like you have to do it all. Make sure that you are taking care of your physical health and mental health by eating well, exercising, and sleeping enough.
2) Get social support – Freelances need a support system that takes care of their emotional needs and gives them business advice and the possibility of collaborating on specific projects. Although collaborating simultaneously on different projects might sound like an added workload, often it can have refreshing effects and help us avoid a feeling of Burnout.
How to Deal With Burnout If You’ve Already Got It
Burnout is a natural response to prolonged periods of stress triggered by an imbalance between the demands and resources that a person has in their life.
It is essential not to ignore Burnout if you are experiencing it. The more it gets worse, the more severe it will become. It would help if you tried to find ways to cope with your work and take some time off for yourself.
Focus on things that make you happy, whether hobbies or relationships with family and friends; this will help you balance your life and regain control of it again.
Here are some things that you can do to avoid Burnout:
1. Determine the root cause of the burnout and take steps to prevent it from happening again.
Burnout is a complex condition that has many causes. It can result from stress, prolonged emotional or physical exertion, a feeling of profound personal failure or inadequacy, lack of support from colleagues or family and friends, too many demands on time and energy, or a sense of alienation.
There are some questions you can ask yourself to do this:
-Do I have too much work/too many tasks?
-Is my workload too challenging?
-Do I feel like I’m not good enough at my job?
-Do I have a poor work/life balance?
-Am I working on projects that are outside my area of expertise?
As soon as you can identify the root cause of the issue, it will be easier to find a solution and deal with the problem.
2. When you’re tired of doing the same thing over and over, add some variety to your work routine.
It can be hard to change or switch up your work routine when you feel exhausted from doing the same thing repeatedly. Here is my advice: Do something different. Change up your work routine when you are feeling exhausted from doing the same thing over and over again. Relocate or rearrange your work area now and then.
You can try taking a break for lunch or coffee breaks, occasionally take your dog on a walk, or take on tasks that are entirely different from what you typically do.
3. Make the most of your downtime by focusing on self-care activities such as hobbies, socializing, or meditating.
You stare at the screens for hours on end. We don’t have much physical or mental space to do anything else. That’s why we need to take some time off from our work and focus on self-care activities like hobbies, socializing, or meditating.
The benefits of these activities are immense. They can help us relax and release the tension we feel in our muscles and minds. They can also provide us with a creative boost to return to work with a fresh perspective.
4. When all else fails, seek the assistance of a professional therapist or coach.
In extreme cases, there may be a need to seek professional help. When an individual is experiencing overwhelming feelings of distress and danger, they might require immediate intervention. With a therapist or coach’s expertise and guidance, people can start taking steps to feel safe again. Professional mental health practitioners will often work with the person to develop coping strategies in their everyday lives.
In extreme cases where people suffer from debilitating depression, suicidal thoughts, or other symptoms that interfere with their daily lives, they may need professional psychiatric treatment.
After finishing this article, I suggest you stand up, take a break, and do something else.
Freelancers are constantly on the go, and it can get exhausting; this is why they should learn to avoid Burnout.
There are many ways to stay healthy as a freelancer, but the most important thing is to take a break. It’s not uncommon for freelancers to work up to 12 hours a day for days on end without any time off, leading to Burnout.
Working without breaks is common for many people nowadays. We think that if we work long hours, we’ll get more done, but in reality, it has the opposite effect. Besides being a risk to our productivity, working without any breaks can also risk our health.
What is Burnout?
Burnout is a general feeling of exhaustion, in which one has lost the ability to complete their work. It often feels like you’re in an endless loop of tasks and deadlines with no end in sight.
Freelancers are more likely to experience Burnout than people who work for an organization because they often work for multiple clients simultaneously and with no breaks in between. Their income is inconsistent, and they have to deal with more stress than people in the 9-5 workforce.
Freelancers also have less support than employees do from managers or colleagues. They might feel like their job is not fulfilling all aspects of themselves, and they may lose focus on other areas of life that bring them happiness.
How to lessen Burnout when you are freelancing
Many factors can lead to Burnout. Common causes of freelancer burnout include lack of opportunity for growth, staying in the same place for too long, and not having enough control over your work.
A mismatch between what you imagine freelancing to be and what it is, or what your expectations are, and the reality of working as a work-from-home freelancer, can cause Burnout.
There are many ways to lessen the chances of Burnout when you are freelancing. One way is by continuing to learn new skills and continually learning about new skills, which will help you stay motivated over time because you’ll never feel that you have mastered your craft.
3 Ways to Prevent Burnout as a Freelancer
If you spend most of your waking hours working on your projects or other people’s projects, and you’re in a less-than-ideal work environment, expect Burnout to happen sooner than later. Here are three ways to prevent that from happening:
1) Set boundaries – Freelancers should set boundaries for themselves and stick to them. It is essential to take breaks from working and not feel like you have to do it all. Make sure that you are taking care of your physical health and mental health by eating well, exercising, and sleeping enough.
2) Get social support – Freelances need a support system that takes care of their emotional needs and gives them business advice and the possibility of collaborating on specific projects. Although collaborating simultaneously on different projects might sound like an added workload, often it can have refreshing effects and help us avoid a feeling of Burnout.
How to Deal With Burnout If You’ve Already Got It
Burnout is a natural response to prolonged periods of stress triggered by an imbalance between the demands and resources that a person has in their life.
It is essential not to ignore Burnout if you are experiencing it. The more it gets worse, the more severe it will become. It would help if you tried to find ways to cope with your work and take some time off for yourself.
Focus on things that make you happy, whether hobbies or relationships with family and friends; this will help you balance your life and regain control of it again.
Here are some things that you can do to avoid Burnout:
1. Determine the root cause of the burnout and take steps to prevent it from happening again.
Burnout is a complex condition that has many causes. It can result from stress, prolonged emotional or physical exertion, a feeling of profound personal failure or inadequacy, lack of support from colleagues or family and friends, too many demands on time and energy, or a sense of alienation.
There are some questions you can ask yourself to do this:
-Do I have too much work/too many tasks?
-Is my workload too challenging?
-Do I feel like I’m not good enough at my job?
-Do I have a poor work/life balance?
-Am I working on projects that are outside my area of expertise?
As soon as you can identify the root cause of the issue, it will be easier to find a solution and deal with the problem.
2. When you’re tired of doing the same thing over and over, add some variety to your work routine.
It can be hard to change or switch up your work routine when you feel exhausted from doing the same thing repeatedly. Here is my advice: Do something different. Change up your work routine when you are feeling exhausted from doing the same thing over and over again. Relocate or rearrange your work area now and then.
You can try taking a break for lunch or coffee breaks, occasionally take your dog on a walk, or take on tasks that are entirely different from what you typically do.
3. Make the most of your downtime by focusing on self-care activities such as hobbies, socializing, or meditating.
You stare at the screens for hours on end. We don’t have much physical or mental space to do anything else. That’s why we need to take some time off from our work and focus on self-care activities like hobbies, socializing, or meditating.
The benefits of these activities are immense. They can help us relax and release the tension we feel in our muscles and minds. They can also provide us with a creative boost to return to work with a fresh perspective.
4. When all else fails, seek the assistance of a professional therapist or coach.
In extreme cases, there may be a need to seek professional help. When an individual is experiencing overwhelming feelings of distress and danger, they might require immediate intervention. With a therapist or coach’s expertise and guidance, people can start taking steps to feel safe again. Professional mental health practitioners will often work with the person to develop coping strategies in their everyday lives.
In extreme cases where people suffer from debilitating depression, suicidal thoughts, or other symptoms that interfere with their daily lives, they may need professional psychiatric treatment.
After finishing this article, I suggest you stand up, take a break, and do something else.
Social media is an integral part of any business. With all the different platforms available, it may at times feel overwhelming to decide where to start. However, by creating a social media plan and sticking to it, businesses can utilize social media to promote their services and interact with customers.
What is social media, and how important is it for your business?
Social media is a form of electronic communication where users post and share content online. There are different types of social media channels like Facebook, Twitter, Instagram, and Pinterest. For business, it is an essential tool for customer engagement and marketing.
Social media is one of the best ways to share your business with the world. It’s a place for you to connect with your audience and get their feedback. You can find new customers, answer questions, promote events, and more, all through social media. So yes, social media is vital for any company!
How do you use social media to promote your products and services?
There are many ways to promote your products and services on social media. The easiest way is to post a link in the bio of your social media account so that when people click on it, they will be redirected to a page where they can sign up for your service (or get to know your product). Promoting your posts and content with hashtags is another great way to get people’s attention. If you want to make the most out of this strategy, use relevant hashtags in your posts and take advantage of trending hashtags.
How do you use social media to get feedback from customers about your product and services?
Social media is a powerful tool in the business owner’s tool belt. It allows you to understand your customers and provide them with a personalized experience. Companies could only gather feedback by seeking out customers in person or by sending surveys in the past. With social media, this feedback is happening all the time and on all different channels. One of the most attractive features of social media is that it allows you to communicate directly with your customers in real-time.
Okay, but I don’t understand technology and social media; how do I promote my business on Facebook, Instagram, and other social media sites?
Easy, hire a SOCIAL MEDIA MANAGER.
What is a Social Media Manager?
Social media managers are always on the lookout for new ideas and content that can engage their followers. They have to balance popular posts that everyone will like and posts that will resonate with their particular audience.
The role of a social media manager is as a liaison between the company’s marketing department, IT department, and customer service department. It is this combination of skills that make them so valuable in today’s digital age.
Social media managers need to keep up with trends and know when to post and how often they should post; this is no easy given the fast-paced social media marketing environment.
Types of Social Media Management Services
There are many types of social media management services on the market today. They range from tools to help users keep up with their social media networks to those that offer social media marketing solutions for businesses.
One type is a service that helps users maintain their accounts on various social media platforms by offering them analytics and insights about their performance. Another type is an agency that offers comprehensive marketing solutions regarding social media for business owners who are not very knowledgeable about the subject matter.
Why Hire a Social Media Manager? – costs savings, increased profits, time management, and streamlined marketing strategy.
Hiring a social media manager is a cost-effective way for companies to save money and make more profit. A social media manager will help streamline their company’s social media presence and make it more time-efficient. Social media managers can also increase customer engagement while lowering the number of customer service requests.
A social media manager can help a company by managing its social media platforms in one place; this allows them to streamline their company’s time management and workflow in this area. They can also respond quickly to customer questions or complaints, which lowers the amount of time needed by customer service personnel, allowing them to focus on other areas in the business.
What’s the difference between freelance and an in-house social media manager? – The differences might include quality of work, reliability, experience, and expertise.
A social media manager is responsible for managing a company’s social media presence; this includes handling the company’s marketing and advertising campaigns, improving customer relations, and organizing events.
They also have to spend time updating all of the company’s social media sites with content. There are three main types of managers: freelance, in-house, and agency-based. Companies hire freelance managers to help them with their social media presence on a contract basis. In-house managers work for one company from start to finish. Agency-based managers work for several different companies at once.
There are three main types of managers: freelance, in-house, and agency-based. Companies hire freelance managers to help them with their social media presence on a contract basis.
Tips for Hiring the Right Social Media Manager.
Before hiring a social media manager, it is essential to look at their previous work. The following are some tips on how to identify the right social media manager for your company:
1) Look for experience in the relevant field- Social media managers need to have experience in your business or product; for example, if you’re looking for someone who specializes in fitness-related topics, then make sure that they have posts about fitness-related issues.
2) Look at their posts- Posts should be original and not just copied from other people’s work, articles, or books.
3) Look at their follower base- Anyone can increase their following by buying followers, and these will not help you
4) Ask for their client portfolio and evaluate the social media activities, number of followers, and the quality of the posts.
Where can you hire a good but affordable social media manager?
Social media managers are in hot demand. However, it can be challenging to find someone good at what they do and at the same time be affordable. Instead of spending hours online looking for a social media manager and contacting them one by one, you can turn to freelance websites like Upwork or Fiverr.
Conclusion: Hire an In-House or Freelance Social Media Manager Today!
Social media is vital to the success of your business. It would be best if you had a social media manager who understands the changes in social media. They will know what to post and when and be able to deal with any issues that might arise. Without a social media manager, your company could end up damaging its reputation with inaccurate or inappropriate posts.
Clients are often hesitant to hire first-time freelancers because they believe the service will be inferior to that provided by a seasoned professional. This is understandable for a variety of reasons.
What are some of the reasons why clients hesitate to work with a first-time freelancer?
1) Clients are afraid of not getting quality work done in time or not meeting the expectations
Clients frequently worry that a first-time freelancer will not produce high-quality content. This is because they are concerned that the freelancer may lack the necessary skills to produce high-quality content.
2) Clients are hesitant to hire first-time freelancers because they do not have the time to teach or provide freelancers feedback.
Clients are preoccupied with their day-to-day business operations, so they seek freelancers who already know and understand what needs to be done after receiving instructions. They don’t have time to fumble around or be bothered by teaching and guiding the freelancer to produce the desired results. Most of these clients deal with multiple freelancers, so keeping track of who needs to be taught and trained becomes an additional burden.
3) The process of hiring a new freelancer can be tedious and time-consuming.
With so many freelancers to choose from, the client may end up spending hours combing through the profiles of various freelancers to find the right one.
Clients will use a freelancer’s profile to hire them in this case. Hiring the freelancer will be a breeze if the freelancer’s profile includes tenure, a high satisfaction rating, positive feedback from previous clients, and an impressive verifiable portfolio.
This is not usually the case for first-time freelancers. Aside from the work history listed on their profile, there is no verifiable work to judge them on, which is why they are hesitant.
4) The client may find it difficult to trust a first-time freelancer that they do not know well enough.
The client may be hesitant to trust a first-time freelancer they do not know. They may not want to take the risk of hiring someone who is not qualified for the position. However, when a client hires seasoned freelancers, they will know what to expect from the freelancer and will be able to assign tasks more effectively.
5) Some clients have a specific need that a first-time freelancer might not be able to meet.
The client may request that something is designed or organized in a specific manner, with a particular format to follow. A first-time freelancer won’t be able to do it. As a result, hiring a tenured specialist for the given task would be advantageous to the client.
Given the previous, it’s understandable that clients are hesitant to hire new freelancers. What’s not known to clients is this fact: while a freelancer’s online profile may be new, most of them are seasoned professionals who lost their job when the pandemic struck.
What are the advantages of hiring a first-time freelancer?
A first-time freelancer is a reliable source of fresh ideas and innovation. They are not stuck in the same old mindset and will approach the job to learn rather than do it by following a template.
First-time freelancers are typically less expensive than experienced professionals. They have low overhead and have no clients yet, so they can be hired for less than someone who has been in the business for several years. And, because they don’t have clients, they can concentrate on the task at hand and complete it sooner than expected, which is an excellent opportunity to train the freelancer.
First-time freelancers are an ideal long-term service provider if given the opportunity, proper training and guidance, and open communication. They are adaptable, highly trainable, open-minded, and eager to learn and please. They will conform to the output mold desired by the client.
TIP for the new freelancer: One of the most critical aspects of your job as a freelancer looking for new clients is marketing. Networking is one of the most effective ways to market yourself. Networking can help you find new customers, meet potential partners, and get your name in front of more people in general. Networking is a great way to discover new clients and get referrals when you need them.
So, if you’re getting ignored or rejected on Upwork or Fiverr, reach out to your freelancer friends and former coworkers who might know of a client who needs one. Suppose you eventually find a client through any of the referrals, you and your new client will have two options: work outside of any online platforms and receive payment in full, or route the contract through a platform like Upwork or Fiverr. Why the second option? While receiving full payment directly from the client might sound very attractive, you need to think long-term. Your first client is an opportunity to get a five-star rating and positive feedback, which can jumpstart your career as a work-from-home freelancer. Decide wisely.
One of the best pieces of advice for anyone looking to start out in the freelance market is to be sure you have a large selection of different types of clients. This ensures that if any client falls through for whatever reason, you will have someone else to take their place. But you’re new, so the question is, how do you land your first freelancing gig?
Here are 7 tips for how you can land your first freelance gig.
1. Make a portfolio of your work
A job portfolio showcases your work in various media. You can make one and then use it to convince others of your skills and talents to get a job.
There are two ways to create a work portfolio, either with a physical portfolio or on the internet.
A physical portfolio is typically a compilation of your work that fits a theme. It can be as simple as having loose-leaf paper or something complicated like building a website.
2. Create a professional profile
As a freelancer, having a professional, up-to-date profile is essential. This profile can include your skills and credentials, media coverage, pricing information, customer testimonials, portfolio work, and more.
A complete and updated freelancer profile is crucial because it lets potential clients see what you can do for them. A well-designed profile will attract clients with similar interests and goals as you. It also provides a space to show your best work, put your personality in front of the clients, and highlight any special skills.
3. Connect with people in your industry
If you are freelancing or thinking about it, it is essential to network with other freelancers. The stories you will hear can teach you how to handle challenging projects, avoid working with bad clients or customers, and identify good clients. The goal of networking is to get new and exciting clients and cultivate relationships with fellow freelancers who can help you in your career at any given time.
4. As a freelancer, build connections with potential clients
Many freelancers struggle to develop relationships with clients. They spend hours creating a portfolio, filling out application forms, or sending out proposals, only to never hear back. The truth is that it can be difficult for a freelancer to establish themselves and make connections. The best way to break through this barrier is by being proactive and strategic.
Introduce yourself and your work before you start pitching them on what they need. This will make it easier for them to say “yes” when you offer them a proposal.
Many freelancers are turning to Facebook groups for help and advice on a variety of topics. These groups are filled with other freelancers who can offer helpful tips, resources and support, and possible client referrals. Groups can be used as networking tools, job boards, idea exchanges, or just places to offer a helping hand to others.
5. Research the market for clients that match your skillset
The internet has made it easier than ever to find clients. There are plenty of freelance job boards out there like Upwork, Fiverr, Indeed, Jobstreet, and many others, that offer various opportunities. There are still ways to get the word out about your services for those who don’t have such an easy time. Whether you’re looking for clients or employees, networking with other professionals in your industry is an excellent way to get your name and business out into the world and get noticed!.
6. Start Small
As a freelancer, it can be challenging to know where to start. For web designers, begin by creating a website; for writers, put all your published links in a portfolio, and make sure your portfolio is up-to-date with examples of your work. Post on freelance sites such as Upwork and PeoplePerHour to attract potential clients in your niche. If you’re good at something, don’t be afraid to promote yourself!
7. Be persistent
Most new freelancers experience rejection, and it will happen repeatedly. It’s a tricky business, and it’s difficult to know if the proposal is good enough. But it’s essential to be persistent nonetheless because no one succeeds on their first try. In the words of Walt Disney, “all you can do is keep on trying.”
There was a time when freelancing was only a privilege given to a gifted few. Nowadays, it’s easier than ever to become a freelancer. The question is, how do you get your first gig if nobody knows you? Here is an idea: in exchange for experience, a rating, and a review, offer a simple job for free. Consider it as an “internship” for your work-from-home freelancing initiative.
If you did follow this advice, let me know how it went. Thanks for reading.
It is vital to keep the customer satisfied with the quality of work and service. It not only helps build a good reputation but also ensures that the customer will return.
Freelancers should be proactive about managing their clients since they never know when something will go wrong. When something does go wrong, you could end up with a very unhappy client.
Here are some ways freelancers can deal with unsatisfied clients:
Communicate with your client as soon as you realize there is an issue.
In the world of freelancing, it is crucial to be proactive when communicating with clients. If you are having a problem with their job description or expectations or not respecting the budget, do not wait to reach out to them. Contacting them as soon as possible helps them better understand your concerns and be more willing to work with you to fix the problem.
Treat your clients like how you would want to be treated if you were in their situation.
Treat your clients well, and they will come back. Whether it’s a happy customer or an upset one, it’s essential to treat them with care. It would be best never to be rude to clients or make them feel rushed during conversations. It is also necessary to be polite and professional at all times.
Find out what the client wants or needs and try your best to provide it for them.
When it comes to freelancing, there are many different goals. Right from the get-go, find out what the client wants or needs. Decide whether you can or cannot do it. If you can, set the right expectation in terms of output and timeline. It’s also prudent to tell the client how you understood the instruction, as this will be a perfect opportunity to be corrected if the client thinks you and them are not on the same page.
Offer your client refunds, discounts, or other incentives where applicable.
Despite how the client feels, it’s possible to turn the situation around by offering refunds, discounts, or other incentives to your unsatisfied client. As a result, they may come back to you again and again; this is especially true if you have an excellent customer service relationship with them. When you give your customers something in return for their purchase, it leaves them feeling like they are getting a good deal, making them more likely to buy from you in the future.
If everything else has failed, refer them to another freelancer.
If you cannot complete the project, or if you have done everything you can but the client is still unhappy, you should refer them to another freelancer in your network. If they have hired a freelancer but still need help, be sure to offer your advice or services for free; this is the quintessential customer service philosophy.
What are the Characteristics of a Satisfied Client?
Clients are satisfied when they feel that freelancers meet their requirement; this is best done by listening to them and building a solid connection. Clients need to feel like they have someone to talk to when they have something to say and that someone will listen and make the necessary adjustment to meet the expected output. It is essential for clients to feel like they are a priority and that the freelancer will take care of everything.
A satisfied client has been listened to by the seller/freelancer. They want more than just a quick fix – instead, they want contractors who take more time and care with their service to get it right the first time around.
How to Handle an Unhappy Client
If you work in a freelance position or have ever had to deal with a difficult client, you know how hard it can be to handle someone unhappy.
How you handle an unhappy client can make or break your business. The first tip I will provide is that it is best to acknowledge their feelings and listen without interrupting them. If they feel unheard, they will not be satisfied with your service and may even share this feeling on the rating section of your profile, or they can even dedicate an entire post complaining about you. Your first step should be to let them speak without interruption. You can then listen and empathize with their feelings before offering a solution.
I recommend that you do a brief check-in with your client to ensure that they are clear on all aspects of the project. Clients often have a general idea of what they want and the type of content they would like but sometimes lack clarity on what the project entails; this leads to confusion and ultimately delays.
Money is always tricky to discuss, especially if you are new to freelancing. Frequently, this is a cause for concern for many freelancers when their client is shortchanging them, change their mind about the rate, etc. I STRONGLY recommend that you discuss any concerns or complaints about price before moving forward on a project to avoid future issues and come away satisfied from the collaboration.
Client Complaints& Negotiation Strategies for Freelancers
With the rise of freelancing, more and more clients are asking freelancers to do work for them. Therefore, freelancers need to be aware of having a client and handling the different types of client complaints.
The first thing freelancers should do when they have a new client is read the work description carefully and understand all the requirements; this will help them set realistic expectations.
Freelancers should also be proactive in communicating with their clients. They should ask questions if they don’t understand something or think the job description or expectation is unclear (or impossible), or if the rate is unreasonably low, and try to negotiate when appropriate (e.g., asking for higher rates).
Negotiation can sometimes be complex because many clients assume that freelancers are desperate and will work for anything, but this is not always the case. For example, some clients erroneously believe that negotiation is unnecessary and do not make any effort to negotiate terms. Proceed with the project if both you and the client agree on the price.
3 Ways to Guarantee Satisfaction on Your Freelance Project
Creating an excellent project is challenging. But it doesn’t have to be a headache. I’ve compiled three ways to guarantee satisfaction on your project so that you can focus on your clients and not on your stress.
1) Have clear expectations with your client from the beginning of the project
If you want to be successful as a freelancer, you need to set clear expectations with your clients from the beginning. For example, do they want a finished product, or is it ok if it’s a draft? Do they have deadlines? What are the payment terms?
2) Have a feedback loop in place
Having a feedback loop in place is the best way to ensure that you are on track with your milestones. The feedback loop updates the client with your progress, and at the same time, they can give you input if you are on the right track or not. The presence of a feedback loop guarantees less repetition in work and a high satisfaction rating.
3) Fill out post-project questionnaires.
Post-project questionnaires are a great way to get feedback from your client. These questionnaires help gather all the information you need to make your upcoming projects more successful.
Conclusion: How to Be a Successful Freelancer and Deliver Exceptional Customer Service
The freelancing business is expanding and offers several benefits to both the freelancer and the customer. The consumer receives high-quality service at a low cost, and the freelancer works on their schedule. To ensure the success of this link, the freelancers must provide excellent customer service, which includes learning how to deal with dissatisfied customers—providing excellent customer service results in repeat customers and a high satisfaction rating, which translates to an increase in clientele.
There are four intricate ways that a business can use to make social media marketing work for them. They can invest in a professional social media agency, utilize free social media marketing tools like Hootsuite or Sprout Social, or start the process independently.
Several vital benefits come with using social media as a marketing and advertising channel. Some of these benefits include higher brand awareness, improved customer engagement, and lower acquisition costs. These same benefits have also been shown to increase customer confidence in the product or company they’re interacting with on social media, which can lead to retention.
Benefits of Social Media Marketing
Social media and the internet have become the perfect marketing tool to reach a wider audience and create high-quality customer engagement. It is also an effective way to get feedback, learn about what products your customers are interested in, and find out how they feel about them.
Social Media allows businesses to target specific groups by demographics, interests, or any other specific group. So even if your company isn’t physically located near its target market, social media makes it possible for you to engage with them and reach out to anyone in the world.
Social media marketing is a common way for small businesses to generate leads and sales, especially when they are on a tight budget. It can be very beneficial because it’s relatively easy and inexpensive to get started with compared to more conventional advertising methods.
Advertising Using the Right Tools and Strategies
There are various ways to advertise on behalf of a company. The right strategy for advertising is dependent on the company and its target market. Some methods are more effective than others, depending on the type of company and its target market.
Large companies are embracing the power of social media advertising to reach their target audience. If your company is not yet using these tools, it may be time to consider whether they are missing out on the opportunity to connect with potential clients and customers.
This advertising strategy has been popularized because it allows advertisers to reach many people with limited resources. It’s an efficient way to get the word out about a product or service promptly.
There are many social media platforms to choose from, but it is essential to understand the audience’s demographics on each platform. It is also necessary to have a plan for how you will promote your business on each platform. Social media advertising is the new frontier of marketing. The best way to use it is to hire a social media manager’s services or learn about it on your own. This will allow you to get up-to-date information and strategies from someone who has been in the business for years.
What Not to Do on Social Media Platforms
Many things can be done wrong on social media platforms that will damage the brand’s reputation and the company. It is crucial to remember that social media is a public forum, and you are constantly being watched.
Some of the things not to do on social media include:
– Posting anything that would make your company look bad or make people laugh at you.
– Using profanity or offensive imagery.
– Asking followers for sensitive personal information like credit card numbers, passwords, etc.
– Posting irrelevant content or content about somebody else’s product.
You can keep in mind a few things to avoid harming your company or brand when using social media advertising. First, have a clear goal for the ad. What is it that you want your advertising to do? Second, make sure that your content is relevant, and third, do not use the platform as a soapbox for anything other than marketing purposes.
Why You Need a Professional Social Media Manager for Your Brand
Social media is a fantastic way to get your brand in front of a wide variety of potential customers. Unfortunately, it takes up a lot of time and effort to ensure that every tweet, post, or comment that you put out on social media is geared towards your target audience and provides them with the kind of content they are looking for.
If you don’t have the time to manage your company’s social media presence, hiring a professional account manager is the right call. They can help your company set goals and get there by using content and images geared toward what your audience wants.
Social Media Marketing is For All Businesses
Social Media provides an opportunity for all businesses, whether large or small, to market themselves.
Social media marketing is simple. All you have to do is post on your social media channels regularly and engage with customers. There are many ways that you can use social media marketing for your business, such as:
– Creating a Facebook page for your business and adding a link to it at the bottom of every one of your emails
– Sharing blog articles about your product or service on Twitter so that people will learn about it and come back to visit your website when they want more information.
– Posting pictures of what employees are doing at work or giving updates about what’s in the results.
– Sharing company culture pieces like behind-the-scenes photos or videos of company events with potential and current employees. This is an excellent way to get people excited about the company’s brand culture.
Social media has proven to be the most effective marketing tool for businesses, with platforms like Facebook and Instagram becoming vital breeding grounds for sharing content that can help boost public awareness of your product or service. Most people use social media as their primary source of news, and 1.7 billion are on Facebook.
Social media is the latest trend in the business world. It has become a fundamental part of how many people connect and communicate with one another. Businesses are now using social media to engage with their customers and reach new ones. If you’re not on social media, you are missing out on a lot of great opportunities. Act now before it’s too late!
Many people get nervous during interviews or have difficulty showing emotion, which is the key to any reasonable discussion. One of the best ways to conquer these nerves and show emotion is by being yourself. It’s also crucial that you know how to answer common interview questions and talk about your skills, knowledge, experience, and qualifications confidently. The interviewer will see that you are confident in who you are and what you can do, which will help break down any barriers between you two.
Who are Nervous during Job Interviews
Interviews are a stressful event. People feel nervous before and during an interview for many reasons. The most common reason for this is fear of failure. Fear of rejection, fear of not being good enough, and fear that there may be something better contribute to the habit.
Others may feel nervous because they are worried about what will happen if they don’t get the job, such as how they will make money to support themselves or their family members.
The stress of an interview can cause anxiety and nervousness in people, which can affect their performance. As a result, interviewees often are not sure what to say and how to say it. They may feel as if they have nothing interesting about themselves to share, or that they’re the least qualified person in the room. The best way to combat these feelings is by being prepared.
According to Louis Pasteur, chance favors the prepared mind. This means that preparedness leads to better outcomes than being unprepared.
A job interview is the first impression a company has of you, so it is important to prepare in advance. You should make sure to research the company and know what they do. It’s also important to review your resume beforehand and come up with examples of how you can contribute to their success. Bring a list of questions that you want answered about the position and always dress appropriately for an interview.
Why You Need to Show Emotion in a Job Interview
Showing emotion at a job interview is very important to the overall success of that interview. It’s an opportunity to show your personality and what makes you different from other applicants.
The most important part of a job interview is showing your personality. Research has shown that people are more likely to hire those who they feel connected to and emotionally invested in. As such, showing your personality during an interview is essential to your success in getting the job. The person interviewing you will want to get a sense of who you are as a person and how you’ll interact with their team. They want to see that you have the skillset for the job, but they also want to know if they can see themselves working with you on a day-to-day basis.
One way to show your personality is by showing emotion and enthusiasm. You will be more memorable than someone who is stone-faced, and it will make the interviewer feel like you’re in the room with them.
Ways to Express Yourself in an Interview
Hiring managers are looking for specific answers in an interview to determine if a candidate is a good fit for the position. The more detailed explanations and details you provide, the better.
The following are ways to express yourself in an interview:
1) Assertiveness: Hiring managers want to see that you are confident and assertive enough to go after what you want, take on assignments, and be successful. It’s important not to come off too aggressive or timid in an interview because either one will give them a wrong impression of your personality.
2) Communication Skills: During an interview, communication skills are critical because they show how well you will work with others and communicate with stakeholders outside of your immediate team. Communication skills include being able to articulate one’s thoughts effectively, listening carefully when someone
Actions You Should Avoid During the Interview Process
One of the most important aspects of a job interview is making a good impression. If you forget to arrive on time, or fail to smile, avoid these mistakes and go into the interview with confidence by arriving ahead of time and being personable.
Another thing that can hurt our chances of getting the position is the simple act of not being in proper attire or looking uninterested. It is important to be aware of these things so they don’t end up costing us an opportunity at something we want.
It is also important to note that: don’t offer your hand if the interviewer doesn’t offer theirs first. They may be shy or have some sort of infection and not want to shake hands with you.
Finally, don’t stand up during the interview and cross your arms in front of your chest. These are both signs that indicate we are feeling uncomfortable or threatened by what is going on in the interview and should be avoided at all costs.
Conclusion: How to Get Rid of That Jitters and Land the Job
If you ever feel like you’re not good enough for a position, the best thing to do is believe in yourself. You are qualified to be there, and that’s why you applied. Don’t be afraid to go for it! If anyone can’t see your worth, it’s their loss. Employers will always be searching for someone with your skillset and determination, so don’t let them pass you up!
One of the hardest things about writing is getting started. I find that once I have momentum, then it’s easier to keep going.
Everybody has their methods of starting a writing project. Some people like to dive in, while others prefer to set up an outline beforehand or jot down ideas. But the one thing that many writers have in common is that getting started is often the most challenging part.
The problem is that we can get into a state where we don’t put in enough time and effort to get ourselves unstuck. The best thing we can do is start writing again as soon as possible, even if it’s not perfect or complete.
Understand your motivation for writing
The most important thing a copywriter needs to understand is their motivation for writing. There are many reasons why people write, but the most common one is to generate income. Copywriters should make sure they have this in mind when they create a piece of content because it will ensure that they don’t waste their time on something that doesn’t work for them and instead focus on writing.
Avoiding writer’s block
Writer’s block is a state of mental or creative constipation. This can be caused by too much pressure, stress, or the inability to create a good idea. The best way to overcome the dreaded writer’s block is with a quick break in pursuit of something else. You could go for a walk, do some gardening, play video games, take an art class – anything that does not involve writing! This change of pace often helps you refocus and be better equipped to complete your task.
Create your own deadlines
The best way to improve your writing is to set goals and deadlines for yourself. This will not only make you more productive but will also help you become a better writer. Remember that the work doesn’t always need to be perfect because the draft stage is meant for getting your thoughts out without worrying about mistakes or typos.
Use milestones to keep track of what you are doing.
Setting milestones for what you want to write and then editing your draft can help you stay on task and produce higher quality work. You’ll spend less time circling around the same point as you work towards finishing your project.
Create a support network of fellow writers
To improve, writers need to be able to get feedback. Feedback can be either positive or negative. Some writers who have a hard time with criticism may even require a support network of fellow writers to get feedback.
Receiving and giving feedback on your own work is a great way to learn what you are doing well and what needs improvement. Feedback can be obtained from editors, readers, and other writers who have expertise in your field. There are many different ways to get feedback on your writing. One method of receiving feedback is to ask others for it before you submit it for publication.
Find a creative distraction to get through the tough times
When you’re feeling uninspired, it can be hard to find the motivation to write. Clever distractions are a great way to get your creative juices flowing again and keep you from giving up on your writing.
One of the best ways to stay motivated is through interacting with other creatives. Chatting with them about their work and seeing what they’ve been working on can give you new ideas for content. And considering that many writers have a solitary job, this one may not seem like an option. But there are plenty of online groups where writers can share their work and get feedback from others in the group.
Another way to find inspiration is by immersing yourself in art, music, or movies in your genre or niche. This will give you fresh ideas and new perspectives
Continuously re-evaluate and improve your writing process
I always try to make sure that I’m writing most effectively for my readers. For example, if I’m writing a blog post, I’ll ask myself: are the opening paragraphs engaging enough? Is the tone of the blog post severe or light-hearted? Am I using enough lists and subheadings to break up the text and make it easier to read?
Once you have an idea of what your readers want, you can change your process accordingly. However, don’t be afraid to experiment – sometimes, you have to try something new to improve your writing.
Here are quick tips on how to start writing again
Create a schedule for your writing.
When you first start to write, you must have a schedule. If you’re writing for business purposes, it’s best to set aside time each day for the task. Otherwise, it will be easy to neglect your work and ultimately fall behind or feel overwhelmed by the amount of work still left. A good rule of thumb is to set aside 30 minutes a day for writing and an hour
2. Decide when you will write and find a place to write that is quiet and free from distractions.
Sometimes, it can be challenging to find the time to sit down and write. But if you can set aside a specific time for writing, then you will be more productive. Find a place that is free from distractions and noises so that you can work comfortably.
3. Engage in an activity that will take your mind off writing, such as listening to music or washing the dishes.
The writer’s mind needs to be fresh and alert when it comes to drafting content. Engaging in an activity that will take your mind off of writing is a great idea.
4. Reward yourself with something you enjoy after you complete your session.
At the end of a productive writing session, reward yourself with something you enjoy. Whether it be a quick snack, a walk outside, or something else entirely that distracts you from your work.
5. Set a timer so you know when to start and end.
Setting a timer can help you stay on task and avoid distractions. You can also be more mindful of your time. This is a great way to make sure you are getting in the amount of time you need for whatever you are trying to do.
6. Find someone to hold you accountable.
Holding yourself accountable for your writing goals is difficult, but it’s easier if you have a partner to help you. Your accountability partner can keep your goals in sight and help remind you to stay on track. They can also help with scheduling when dividing up the work or deciding when to focus on writing.
Procrastination is a common problem for many people. Taking breaks, planning, and organizing are just a few of the many different ways to stop procrastinating and start writing again. The most important thing is to keep at it!
I haven’t updated this blog in years, and I feel obligated to apologize to many people. First, there were many questions and messages that I did not respond to. Second, after re-reading all of the posts on this blog, I am horrified by how incorrect everything is – from sentence construction to grammar, word choice, and even punctuation. I had forgotten my login and password for this blog, and it was only recently that I could recover them. What was the first thing I did? To revise and republish everything. I can’t believe I’ve been subjecting you to this lousy writing for all these years. Please accept my apologies.
In December of 2016, I left the call center industry. I stayed in the United States for several months to take a long, well-deserved vacation. When I returned to the Philippines, I went home to the province and stayed for a while, doing business. I lost my business when the pandemic struck, and I’ve been out of work ever since. I’ve been looking for a work-from-home job for months. My jobstreet is active, and I’m registered with other job sites, including freelancing sites like Upwork and Fiverr. Despite this, I’m still unable to find employment. It’s understandable given how many people are looking for work, but I’m not giving up hope just yet. I’ll keep going.
My other option is to return to Manila, but given my circumstances, this is nearly impossible. I am a stay-at-home dad because my wife is studying for the bar exams in November 2021, and I am assisting my father-in-law with this business. Aside from that, I am my daughter’s homeschooling guide. So, honestly, the best recourse is to keep finding a work-from-home job. The sad part? I keep getting rejected.
My background as a broadcaster, and my long stint in the call center industry means nothing in the world of freelancing. I’m new, and I’m constantly being ignored and rejected. In my Upwork profile, for example, I have sent out 80 proposals and received several rejections. The trick is to establish a credible job history. Still, as long as I don’t have any accomplishments to back me up, I’ll be ignored.
Today, I write not to give advice. Perhaps you can give me the direction I need? Maybe you know of a work vacancy that I could try applying for? I’m starting to feel a wave of desperation here, and I pray I’d be able to find work soon.
If you read this post, please let me know if what you think in the comment section.
A phone interview is the second stage of the hiring process. When you receive a call from an interviewer, it implies that your resume has already passed the initial screening (also known as paper screening). You partially meet the requirements for the job posting, and all that remains is for you to demonstrate your language skills.
Suppose you have submitted your résumé online (or left it with the office receptionist). In that case, you should expect to receive a phone call. Prepare yourself.
An initial interview over the phone is short, mostly less than 5 minutes. For this reason, an applicant is under extreme pressure to make a positive impression.
Questions may vary, but the most basic are:
Tell me something about yourself?
Why do you want to work in a call center?
What is customer service to you?
How do you understand the call center industry?
Tell me about your work experience?
The recruiter may also ask that you read from a newspaper or a book, or he may give you a random question designed to evaluate your ability to think quickly.
The key to acing an initial interview is preparation. You must research the organization and have a general idea of the job you are applying for (this information is on the job ad). Studying about the company is called due diligence. It always helps to impress the recruiter. The last thing you want to do is to say “I don’t know” or “I have no idea” when the recruiter asks, “What do you know about our company?”
Despite the required preparation, do not sound as if you are reading from a script. When a recruiter detects a rehearsed response, he will challenge you by asking an out-of-this-world question (aka WTF question).
Remember what I mentioned at the beginning of this article: when you send a résumé online, it is best to assume you will receive a call from a recruiter, therefore, answer professionally. “Hi, this is Seven, may I know who’s calling?” sounds better than “Heloh, sino toh? Bakit ka tumatawag?“
When the call comes in, STOP WHATEVER YOU’RE DOING. If you can’t hear the recruiter because of background noise on his or your end, tell him and call him back. If you don’t, you might not be able to talk to him again. As a general rule, get a commitment that either you or he will return your call at a specific time. If you cannot answer his call (for example, because of a medical emergency), apologize and thank the recruiter.
When you can make the call:
find a quiet corner
clear your mind
LISTEN carefully
speak clearly
if the recruiter speaks too fast, politely ask him to slow down
If you didn’t understand what he was saying, ask a clarifying question and confirm your understanding. Example: “The line was jumbled, you were asking me if…..am I correct?” – this is called paraphrasing or re-stating the concern and is a typical call center practice. It is an excellent tactic when dealing with a difficult-to-understand customer.
Speak in English from beginning to end. Observe proper grammar, pronunciation, diction, and intonation.
If a question is difficult and you are not ready, take a moment to think, use the re-state technique. The few seconds of re-stating give you the much-needed time to think about the answer.
Always have ready reading material (in English) nearby.
Never fake an accent. Gone are the days when call centers are looking for someone with an American accent (there is no such thing, by the way). Most call centers are looking for someone with a “neutral accent” (trainable).
The purpose of a first interview is to SELL YOURSELF; designs your responses so that you can demonstrate your abilities, talents, and experiences.
If you pass the initial interview, the recruiter is going to invite you for further testing. DO NOT GIVE A FALSE COMMITMENT. You might be blacklisted. If you are not available on his proposed schedule, negotiate for the next viable one. If you cannot make it, call or SMS the recruiter and ask to be rescheduled at least two to three hours before your appointment. Below is a suggested format:
Hi. My name is Seven. I was interviewed by (name of the recruiter) last (date of interview) for the (title of the post), I’m scheduled to take the test on (date and time), sadly, I cannot make it due to (reason). May I ask to be rescheduled?
The details provided above make it easier for the recruiter to find your résumé and reschedule you. If you are no longer interested, tell the recruiter.
If you fail the initial interview, the recruiter will say, “Give us 24 to 48 hours to review your application. If you are qualified, you will hear from us.” – this indicates that you had failed the interview and should proceed to your next interview appointment with another company. (Remember what I said before if you passed the interview, the recruiter tells you.)
Permanently save the number of the recruiter. If you are en route to the recruitment office and are lost, you can always call or SMS the recruiter for help/direction.
When the interview ends, pass or fail, do not forget to thank the recruiter for calling and interviewing you; this is being professional and mature. Also, don’t hesitate to ask questions or clarifications (specifically about directions to the recruitment office); there is nothing wrong with thoroughness.
Consider the following scenario: you have recently lost your work (or are likely to lose it), your expenses are piling up, a family member urgently requires medicine or HMO coverage, and money is tight. You read the newspaper, went to an online job site, and discovered a few organizations that advertise the following:
Salary
Sign in Bonus
Weekend Rest Day
Day shift
One Day recruitment Process
It piques your curiosity, so you prepare your résumé and begin planning around what you’ve read, figuring that if it’s a one-day procedure, you’ll be able to obtain a job in a day or two, at worst, a week. So you apply, and as you wait for your interview, the minutes change to hours, and before you know it, your final interview is planned for a week or two later. ‘Whatever happened to the one-day process?’ Diba nakaka-inis?
What exactly is the One-Day Recruitment Process?
There are two things to consider:
It is a time-saving program that helps the recruitment department to handle as many prospects they can, as quickly as possible.
It’s a marketing ploy to attract more applicants who are keen to secure a job as soon as possible.
In terms of the procedure, recruiters must adhere to the recruitment flow, which is as follows:
Screening on paper or online
The first interview (phone or face to face)
Call Simulation and Testing
Job Offer Following the Final Interview
Some businesses set a time limit for each step. A phone or initial face-to-face interview, for example, should not last more than five minutes (some recruiters are so good they already decided to fail or pass you within 30 seconds). The duration of the test should be between 30 and 50 minutes. Finally, the final interview should take no more than 20 to 30 minutes, allowing the organization to adhere to the “one-day processing” policy.
Why does the processing time change?
The recruitment process, while planned, is not a flawless process. It is affected by many factors that can lengthen (or shorten) the processing time. What are some of these elements? The recruitment process, while planned, is not a flawless science. It is affected by many factors that can lengthen (or shorten) the processing time. What are some of these elements?
You are blacklisted (shortens the time)
One or two recruiters called in sick.
There is an overflow of applicants (more than what the recruiters can handle, especially during the peak season – After the release of the 13th-month pay, after graduation, or after the release of a major newspaper ad, during a very popular job fair)
The recruiter wanted to fail you during the interview but saw that you are trainable and may endorse you for another interview (so you need to wait again).
The recruitment department holds an urgent meeting (this happens a lot).
You have an interview schedule. Unfortunately, the interviewer from operations is out of the country/in a meeting/has a death in the family/insert reason here, so you need to be re-scheduled.
The account you are being evaluated or applying for has a far-off start date, is not hiring, or is just pooling for candidates.
The waiting game is a part of the recruitment process.
As an applicant, there are several things we need to remember:
Do not expect to be processed in one day. Remember, expectation leads to frustration. Frustration shows your impatience. Recruiters see impatience.
Bring food (sandwiches, juice, chips, and gum to freshen your breath). If you need to find a restaurant for a full meal, tell your recruiter. Keep your breaks short during the waiting time – you do want to be there when the recruiter finally calls your name.
Do not plan to visit several companies in one day unless you have a succession of failures (in which case you need to ask yourself why).
Be patient every time, all the time. Remember that you are being watched – by the CCTV, the recruiters, other applicants, and the receptionist (she is a spy, you know).
If (and only if) you pass the initial interview, ask the recruiter what the next steps are and how long each step will be. Also, ask if there is a possibility that you will need to stay beyond 5 PM (this way, you can make plans for food, transportation, etc.)
Spend time chatting with other applicants who’ve already been through the process; this way, you can understand how easy (or hard) the rest of the steps are, and you can mentally and psychologically prepare for them.
It’s true that the line “one-day processing” can often be misleading. However, knowing how the process works and what factors to consider will arm us with more than enough patience as we go through the recruitment process. Finally, I have always believed that we need to keep our expectations in check. My experience has taught me that just because someone is not meeting my expectation doesn’t mean they are doing a poor job.
If you have any comments, questions, or suggestions, please don’t hesitate to message me.
Hi Se7en. I am currently job hunting. Karamihan sa mga company na ina-applyan ko are call centers. What really scares me is the stress level. Totoo ba yon? I mean, stressful ba talaga? Pano ko iiwasan na ma stress? Also, sabi mo sa blog mo almost 13 years ka na sa industry, how did you survive that long? Akala ko kasi pang trabahong fresh grad lang ang call center.
Marian
Hi Marian. Thank you for your email. It’s true that I’ve been in this industry for 13 years (going 14). YEARS AGO, when I joined the call center industry, I had the same opinion; in fact, sabi ko sa sarili ko “ito na lang ba ang kaya kong gawin?” This unhealthy, immature, misdirected mentality led me to a negative attitude towards my work, which made me unhappy. Literally, I had to drag myself to work every day.
When I turned 30, I realized I had nothing – no career development, management, leadership skill, or competency. I dug deeper and discovered that the problem was not with the job or the company but my perception of the industry. It had no future, in my opinion. I needed to change my mindset to change my situation. Everything changed when I did.
That’s when my career came into play. I started thinking about the long term. I began by considering what I needed to improve on (leadership and management) and asked all of my TLs to aid me (I still do that today). Bottom line: if you want to change the situation, you must change your way of thinking. Otherwise, you will be stuck in a never-ending stream of resignations and applications.
There is indeed stress in the call center. In fact, as soon as you decide to sign a job offer, you must accept the fact that there will be stress, regardless of the account. If you don’t take this reality, you’ll be sick and tired, demotivated, and ready to give up. There will be stress everywhere you go. Sometimes the stress from where you came from is far worse than the stress from where you went. Straight from the frying pan to the fire, ika nga nila. This is why call center employees are paid more. The more complex the task, the higher the pay (sadly, volume (or the number of calls you take) is NOT a determinant of higher income).
What do you do when you’re stressed? You can’t get away from it. You confront it squarely. So you face it with information and a solution. This is how I deal with stress: I am stressed because there is a problem. There is a problem because there is a process gap, a lack of communication or understanding, or a behavioral issue. Keep the 80-20 rule in mind (otherwise known as the Pareto Principle). In layman’s terms, this means that the source of 80% of your problems is caused by 20% of something – find out what that 20% is and solve it, and the rest of the problem will collapse.
Finally, you need to learn which battles to fight and which ones to ignore or let go of. Lifehacker wrote an excellent article about that here.
Hi Seven. My best friend told me about your blog and that you answer questions regarding the call center industry and that you’re always online to respond. May question ako: totoo po ba talaga ang background checks? I mean, do companies really spend time, money, and effort just to find out who you are?
TIA for the response.
Lovely
Hello, Lovely. Thank you very much for your email. I hope you don’t mind if I respond here instead. I indeed respond to questions as long as I know the answer (hehe), but it is also false that I am always online; I sleep as well. Haha.
Now, back to your question. Yes, background checks are a requirement not only in the call center industry but also in most businesses in any industry. A background check is a way for the company to ensure that you are who you say you are. Remember that the company will entrust you with their resources, train you, and so on. As a result, the information on your resume must be “true and correct.” It is also a deterrent to criminals and job hoppers.
There are several methods for conducting a background check.
The company contacts the references you provided on your resume over the phone. They may also contact the companies listed to ensure that you worked there.
Home visits are frequently used by multinational corporations, BPOs, and call centers with a financial account. They hire a third-party investigator to confirm your home address. The investigator will also inquire about you among your neighbors (especially about your character).
When they need information about your academic records, they will use registered mail.
“You are what you post,” according to social networking sites. As a result, some companies now include your Facebook, Instagram, and Twitter accounts in their background checks. You’d be surprised at how much your social media accounts reveal about your personality, attitude, and behavior.
Your BIR and SSS company history – This is illegal under the law. The BIR and the SSS are required by law not to disclose your employment history, even to your current employer.
Your character references are significant in your job search. This is why some businesses are particular about the type of reference they require. As an example, consider one colleague, one friend, and one HR representative.
Your character reference must:
know you and your work ethic, attitude, and behavior, and give concrete examples of each aspect when needed.
Hi Seven. I’m planning to resign from my current CSR post. Being a first timer in the BPO industry, I don’t know how long the processing of the final pay will take and this concerns me because my family and I need the money. I’m hoping you can respond ASAP.
Jeff of Makati
Hello, Jeff. Thank you very much for your email. I hope it’s okay if I post my response. I’m sure there are others out there in the same situation as you. I’ve been in your shoes before. When I left from my recruitment position at a call center in Makati, I didn’t take into account how long it would take me to find another employment, and as a result, I lost a lot of stuff (and people). But I won’t get into the nasty details.
Let’s talk about the process then.
First, make a plan for your resignation. When your manager accepts your resignation, he will notify HR. Assume you’re delivering a 15- or 30-day notice. In that case, you might already expect your income to be withheld (immediate resignation means your salary will be held immediately). Having said that, several employees (including myself) would file for resignation after the distribution of salary, so that the money could be utilised and the worst-case scenario could be avoided. You are aware of your financial circumstances, so consider whether 15 days of income will suffice to tide you over till you start your next employment.
Second, before you resign, make certain that (1) you have already accepted the new position, (2) your job offer has been signed, (3) you are sure of the exact training schedule, and (4) it will not be during the last 15/30 days of your employment with the company (which will force you to go on AWOL, and that is usually bad).
Your salary has been put on hold for the next 30 days. You will be processing your clearance on the last day of your employment with the company. This means that it must be signed by your boss, someone from IT, facilities, finance/accounting, and HR (you also need to return company-owned items like the HMO, your ATM, headset, etc.). It is preferable for you (or anyone) to have your clearance handled on the last day of work; this way, all of the signatories are easier to find (if you’re lucky, they’re all in one spot).
Your final payment will be handled within 60 to 90 days of submitting the clearance to HR. A word of warning here: some organizations cannot meet their promises (which is likely why you are leaving); so, do not plan on how you will spend your final payment until you have received it.
Once you have the check (hurrah!), you need to find out if it is for:
For Deposit Only – You need to deposit the check to your bank account and will have to wait for a few days for the check to clear.
For Encashment – party time! (But you need to go to the bank branch where the check can be drawn. Bummer, right?)
This may sound cliche, but in situations like this, it is true what they say: chance favors the prepared mind; hence, you must plan if you do not want to find yourself in a difficult financial situation just because you did not consider the timetable.
I hope this helps. Let me know if you need more information.
Hi Seven. Ano ba talaga ang bond? Bakit may ganon? Pano maiiwasan yon? Anong gagawin kung sinisingil ka? Makukulong ba ako?
James R.
Hi James.
I got your email yesterday, and since your questions are fascinating, I thought I would just turn my response into a post. This way, we can share the info with everyone.
What is a bond?
A training bond is nothing more than a contract that says you will be paying a specific amount if you leave the company (whether by resignation or by absconding) within a particular period. For example, I worked for a company in Northgate, and we had a training bond for six months. If I left before that, I would be liable to pay Php 20,000.
Why is there a bond?
…because a lot of people abscond. Attrition is a severe threat to a company’s investment. When a person gets hired, the company will spend for their onboarding, training, etc. Therefore, to recover this cost, the company has to make sure the person stays so that his “working hours” can be converted into income.
Similarly, when the company sends an employee abroad for training or education, they need to sign a contract binding him to the company for several years (usually two).
How does a bond work?
As mentioned above, it is a contract. It is binding as soon as you sign it. If you leave before the end of your “bond,” you will be held liable for either the full or a pro-rated amount. In the example I used above, the Php 20,000 is divided into six months, so if I decided to resign on the 4th month, I would be paying Php 6666.00 (Php 20,000/6 months = Php 3333.33).
If you didn’t attend the training at all, are you still liable?
Technically, if you already signed the contract, you are. However, the counter-argument is I didn’t even attend the first day of training. What company investment am I wasting? (except perhaps for the recruiter’s time and the piece of paper I signed). By the way, when you do not attend the first day of training, that correct term is NO SHOW, not AWOL.
In the above case, what should I do?
Call your recruiter before the first day of training and tell them you are backing out. That is responsible and professional. This way, the recruiter can give your slot to another candidate.
I already went on AWOL, and now I am receiving letters.
Naturally, you are fully aware there is a bond; you went on AWOL, the collection letters will follow. It really depends on the company if they take your absconding seriously and take you to court for breach of contract. Most companies will just let it go – the cost of litigation is more expensive than just hiring another one. In my 15 years in the industry, I have never heard of an employee going AWOL and being dragged to court or having their wages garnished. I’ve heard of former employees who needed clearance and COE from the company and had to settle just to clear their name (or to get it over with).
Am I still liable if I get terminated?
Technically, you are not liable, especially if the cause of the termination fails to meet the metrics. To avoid the bond, you will be held responsible if you fail on purpose. Of course, the company has the burden of proof.
What if I need to get my clearance from my former company where I went AWOL?
You need to visit the company and settle the balance. Sometimes, you can even negotiate it. Bottom line, you signed the contract, which gives you the obligation, and if you want/need the clearance for your next employer, you need to settle the balance.
I don’t have any money, how can I pay for it?
Why did you go on AWOL in the first place? As mentioned above, if you need the clearance, then you can make a payment arrangement. After all, how can you settle a loan if you don’t have a job right?
How can I avoid the bond?
Simple. Do NOT go to a company that’s known to have a bond. If you have no idea if there is a bond or not, use the internet to research information. After all, as an applicant, you must conduct research. This is a part of your due diligence a responsible human being whose goal in life is to have a career instead of floating around. Also, please DO NOT ask a recruiter if there will be a bond or not – this is a wrong question, and whether you are qualified or not, you will fail. Why? It is a clear sign for a recruiter that you have no plans of staying or developing a career.
Ultimately, the decision to go on AWOL from a company where you signed a bond will haunt you and cause you inconvenience but will you get incarcerated? I very much doubt it. Most of these companies would rather focus on running the business and ignore you (eventually). Then again, why court the disaster of being seriously hounded for a contract you agreed to in the first place? Be professional. For whatever reason, stay for your arrangement, use the time to learn new skills and competencies, and leave when the time is right.
If you have any questions or clarifications on this article, please don’t hesitate to leave a comment. If you have a story to tell, please don’t hold back.
You’ve tried and tried to get a job in the call center industry, and eventually, after many failed tries, you got in. Is it time to rejoice? No. You’re still not out of the woods. As a newcomer to the call center sector, the first six months to a year of work is your break-in period. Some people acclimatize easily; nevertheless, many do not survive.
Now that you’ve made it in, the next task is to stay. The question is how, correct? Here are a few items I’ve collected throughout the years.
Get away from those who complain and give bad advice.
Their initial reaction to their work schedule, pay, scorecard, team leader, company, and overall job is adverse. They’re not difficult to find. Their attendance record is a classic indicator of this. You can also observe their habits and mannerisms when taking calls – do they bang the mouse a lot? Curse a lot when the customer doesn’t understand them? Choose the people with whom you associate with caution.
Talk to your Manager/Team Leader.
Never be afraid to talk openly with your manager; in fact, you should be the one to initiate them. Understand your manager’s personality, how he thinks, what irritates him, what’s good and evil in his book, and what he expects from his agents. More importantly, ASK YOUR MANAGER FOR ADVICE. Don’t wait for a coaching session to ask him this. Right now, ask him if he has a minute, and then tell him: “Sir, I am a newcomer to the call center industry, and while I enjoy my job, there are a lot of things I need to learn. I want to succeed, to reach the level you’ve attained, but I can’t do it alone. I’d like to seek your advice.”
Learn everything that you need to learn.
This may appear to be overly general, but it contains a hidden gem. Everything you need to know about the product, process, systems, customer service, call handling, scorecard, company culture, policies, and procedures begins when you enter the company. Your Learning doesn’t end. This means that once you’ve mastered your current job and everything associated with it, you’ll need to prepare yourself for the next level. You will eventually need to know about leadership and management.
Be different.
Whether you admit it or not, you live among people who only want to survive (I log in and out). You can be unique here. More game-changers are needed. People who want to advance in their careers through tenure. It’s so easy to switch companies – BE DIFFERENT. Try something new – STAY. This benefits your career, education, and finances.
Perception management.
Remember that you will be watched and listened to from the day you start to the day you leave. Your leaders will constantly criticize what you say and do. Your daily interactions with them will affect how they perceive you. Speak as a complainer, and you will be ignored, but speak as a solution provider, and you will be consulted first. Consider these two examples: “Ano ba yan, kasalanan ba nating mga agent kung humahaba ang AHT, eh an bobobo ng mga customers?” and “Boss, I’ve noticed that the AHT is taking a hit, and as a member of the Team, I am very concerned. Is there anything I can do to help?”The trick is simple: contribute to the solution, not the problem.
Motivate yourself
What makes you get up, drive through horrendous traffic, work all day, then go home exhausted? You have great Motivation if you can answer this with an inspiring reason. You have a problem if you pause long or say, “That’s a good question.” Work requires Motivation. You will be void of direction, desire, joy, or satisfaction without it. Motivation is the wind in your sails. A little motivation helps you get through the most challenging part of your career. It’s the one who keeps you going when everyone else tells you to quit.
Take things personally.
And by this, I mean being fully responsible for what you do and are accountable for. When you take things personally, the first thing you do when something goes wrong is asking yourself, “What have I done that may have contributed to this problem?” Then you ask, “What can I do to improve myself so that this does not happen again?” Taking things personally allows you to develop, improve your skills and competencies, and find your way. Take things personally when the caller is angry – that is, “How can I assist this customer in resolving the problem? Not only will he be pleased, but I will also reduce my AHT, handle the case efficiently and effectively, and increase my CSAT.”
Don’t be a HONDA
A HONDA is a word they use to describe people who log out ON THE DOT; they have no reason to stay because work is a prison for them. As a result, the top of the hour implies freedom. People who have a sense of purpose, Motivation, and a career goal stay a little longer. Why?
To help a struggling colleague.
To discuss issues and concerns with their team leader.
Simply to bask in the glory of another successful shift.
He stays because he wants the confines of his job.
Finally, here is the article’s main point: Whether you agree with me or not, the term “survival” is used for or by people who are in the wrong place, situation, or time, necessitating the need for “survival tips.” If this is the case, you must carefully consider your options. Inability to accept your current reality spells trouble in the long run. If you are new to the call center industry and need to survive, a mindset shift is in order. If you’ve been working in the call center industry for more than a year and are still struggling to make ends meet, my question is “why?”
Got any more tips? Don’t forget to leave a comment.
Im Jake, 25 yo, Management graduate and a licensed Professional Teacher (took units in Education). Been with the industry since 2009, joined multiple companies and i considered myself as a hopper but also a high performer. Not until with my current which I’m staying for almost 1.5 years now(which is a rare feat).hahaha Been out of your blog for almost a year and a half too and It’s my first time to visit your blog again. Im sorry. Now, i need your expert advise as I’m planning to resign in this Industry 1st quarter of 2014 for good.
I have several questions in mind before handing my resignation letter to them. Is there life after working in BPO? What are the possible industries that you can recommend which can be a good place to start? Do i need to declare all those job experiences I’ve had which is irrelevant to the position I’m applying in? What is the best way to defend gaps in your employment?
I need a brand new start. A totally new start without me depending on BPO/ITO. I’ll wait for your response. Thank you and more power.
Sincerely,
Jake
Hi Jake. I admire your desire to ask questions and conduct research before filing for resignation — that is the correct course of action. Before I answer your inquiries, I’d like to know why you stayed on at this position for more than a year. How is your scorecard looking? What types of accounts do you handle? What is the reason you stated that you need a fresh start? You also stated that you want one that does not rely on BPO/ITO? I’m not sure what you mean. Are you starting a business?
I will wait for your response.
Se7en
With regard to staying on this job, Are we talking about in general or with my current? Generally speaking, its because of the high compensation and other benefits. If its about with my current, i would say an accomplishment and a challenge for staying that long. By the way, thats the longest in my 4 years next is 8 months, 5mos and others just barely after 2mos then i went awol.
Scorecard: No problem. Agent of the month for months, no tardiness and absenteeism issues.
Account: customer service for B2B account. In house. We manufacture and support our own products.
The reason why i wanted a new start because of the ff: its get boring, routinary and no longer challenging. Sorry for the term. I dunno what right term to use. I dont mean to be rude. I feel like my professional development is getting stagnant. No upskills training. Promotion is slow. Though my managers keep saying “you have a bright future ahead of you.” In my head Until when i will wait for promotion?
About the BPO, what i meant was i dont want to depend on working in BPO/ITO industry alone. Looking for an industry that is different where im used to.
Thanks,
Jake
Hi Jake. Thank you for visiting my blog and for leaving a comment. When I saw your post, I immediately thought that it deserved a post in my blog. There are a few issues that I’d like to respond to, and in the process, answer your question and share information with the public as well.
There are four things that I noticed from your post:
Your perception about tenure and promotion.
Your personal and career development is based on your company and your leaders.
It’s greener on the other side of the fence.
Your perception about what “challenge” is.
Let me explain:
People often believe that they deserve a promotion because they have held the same position for a long time, are competent at what they do (as evidenced by their scorecard), or because they make a lot of sacrifices to do more. This mentality is wrong. Being good at what you do or exceeding your scorecard’s expectation does not make you a promotion material; it simply confirms that you’re good at what you do, period. Getting promoted is an entirely different ball game. You need to exhibit the qualities, skills, and competencies of a leader and a manager (if you’re asking yourself what these qualities, skills, and competencies are, it means you have a long way to go).
Many people labor in the false notion that personal development within the firm and their jobs is heavily reliant on the organization and its executives. A person who wants to be a leader (and get promoted) will not wait for the organization to provide him with the necessary training or exposure. He conducts research, watches leadership videos, discovers the concepts, skills, and competencies, and then lives them. This makes him a viable candidate; as a result, the company notices that he exhibits the skills, thus, making them perceive that he is ready for the next level.
Many people assume that to succeed in their jobs, they must start over somewhere else; yet, once they do, they discover another pasture with greener grass, and they find themselves hopping from one valley to another. What’s the issue? Except where you stand, the grass is ALWAYS greener. What they attain is not advancement; this is called “pabarya-barya mentality.” They don’t see is that if you stay, you develop a career, which leads to tenure, achievement, fulfillment, success, and money.
Finally, many people believe that once they have reached a certain level of efficiency and effectiveness in a specific function, they have reached a dead end: there is nothing more to learn. Thus, creating a vicious cycle in which, instead of continuing to improve the skills and competencies they mastered, they leave to find another skill by starting from scratch, not realizing that they were in a perfect position to begin with. People that think this way tend to be hoppers for a long time until they know it’s too late.
Let me be completely honest with you, Jake. I’m not quite sure that you lack challenge in your job; the issue is YOUR MINDSET.; you don’t recognize it. You are in an excellent position to develop the abilities and competencies, but you don’t remember it since your priority is money, not a career. You do not need to change jobs or pastures to realize your ambition; instead, you can use your existing company/work to build the essential abilities, live it, and get acknowledged. It takes some time. Leadership is not something you learn overnight. If you can’t see this, you’re not ready. Leaving your job today will not get you anywhere, nor will it help you advance; you will become a job hopper (as you have been for the past few years). Remember that professional advancement is more than just being promoted; it is also about boosting your value as an employee to become more viable and desirable. You accomplish this by ascending the corporate ladder, expanding your understanding of the company’s business activities, and demonstrating to the executives that you are a valued asset due to your efforts.
I hope this helps. Let me know if you have any questions.
The company that I work for has a strict attendance policy. What happens is that for every incident of tardiness or absence, there is a corresponding point, the total points that a person can have is 8 and if you reach that, by policy, you are subject to termination. My recent absence has bumped up my points to the max and I am really worried about my status here. I want to keep this job and I love this company. Thing is, I do not know what to do or how to do it. Although my TL has been very understanding, I am really upset at HR. My TL advised that HR will be sending me a Notice to Explain and there, I will be required to respond. Am I going to be terminated? Please, I really need your help.
Marko
Dear Marko,
I’m sorry to hear about your situation. I would be distraught if I were in your case, but being upset is the last thing you need. Let me tell you why.
First and foremost, I am aware with the attendance point system you are referring to; the organization I work for use the similar way to address attendance concerns. Second, you must understand that it takes several instances of tardiness and absenteeism to reach the eighth point. Third, as long as it is less than 8, your TL can assist you. However, because you’ve exhausted it, your TL has no choice but to give way to the process. Keep in mind that termination begins and ends with you. Your TL’s responsibility is just to document the incident, and in this scenario, he has no alternative but to defer to HR because this is technically out of his hands.
You wouldn’t want to be angry right now. If there is one person who deserves your anger, it is you. Remember that HR, your TL, or the firm did not ask you to be late or absent; you opted to be late or absent based on the circumstances at the time of the incident. However, you cannot use the circumstance as an excuse because what is at stake here is your capacity and commitment to maintain your end of the bargain – to be there at work when you are required to.
What will happen?
Typically, when the final straw has been drawn (by you), your TL will be obligated to provide HR a report outlining the infraction, the number of points incurred, the date, and so on. Following the evaluation and validation of the record, you will get a NOTICE TO EXPLAIN (NTE), to which you must respond in writing within 5 to 7 days. The NTE will go through your attendance infraction and ask you to explain why you have 8 points, and because this is a terminable penalty, you must include an appeal as to why they should give you another chance and where you need to focus.
An employee’s tendency when he is in this situation is to play the blame game, hate his TL and HR, and, more often than not, fail to look deep into himself to find out what caused the problem. The same hatred will push them to think that they no longer have a chance, so either they misbehave more at work, become disrespectful and unprofessional, or worse, would go on AWOL. Of course, this type of response only results in an escalated situation, resulting in the person losing his job. However, the NTE means you still have a chance to explain yourself; you’re still with the company, after all.
HR will schedule a hearing after receiving your response. Several leaders (not your manager) as well as an HR representative will be present. During a hearing, the panel will present the case to you, and you will be required to defend yourself. They will then assess if you are worth retaining or letting go. The worst error you can make here is to blame your flaws on someone else (blame your TL, blame your health, the situation at home, or the company policy). This will demonstrate to the panel that you have no acknowledgement of your responsibilities and no regret for what you have done. Playing the blame game will result in your termination.
What can you do?
The first thing you should do is relax. What’s going on is the effect of your actions. As a result, you must confront it squarely. Second, instead of disliking and worrying about the bad repercussions, put your energy into composing the explanatory letter and an appeal. If your letter is persuasive enough, the hearing may not even be required.
When writing the Letter of Explanation, remember the following:
The objective is to KEEP THE JOB.
It is an appeal letter, not merely an explanation. As a result, the general tone of your communication should be one of regret.
Use work-related examples to demonstrate why you should be retained (assignments given to you by your TL, the outcome of a project, your scorecard, CSAT results, commendations, awards won, citations, etc.).
Demonstrate remorse. There will be no blaming. There will be no projection.
Discuss your company’s ambitions over the next few years (e.g., I was aiming for a Team Leader post within the next two years, and I am currently in the process of working with my Team Leader to improve my skills and competencies, etc.).
As I stated earlier, if your letter of explanation is satisfactory, the hearing may not be required; nevertheless, if the hearing is required, do not be concerned. Remember that the hearing is a necessary step in the process; it is an opportunity to explain your circumstances and demonstrate your worth. Follow the same steps as before, but this time you’ll be able to SHOW them how honest and remorseful you are. Admit your regret, acknowledge your obligations, and the worth of your work, and then ask for a chance to keep your job with a vow to improve. Here, you must sell yourself by displaying the precise facts presented in the letter (consistency is crucial), by describing your scorecards, project results, an endorsement letter if possible, and so on. By providing details about your work, you demonstrate to them that you are a person who achieves outcomes, that you are enthusiastic about your profession, and that you are valuable.
Remember, the panel’s priority throughout the hearing is to hear your side of the story, NOT to dismiss you. Your managers would have fired you by now if they wanted to.
When I was in this situation some years ago, I said during my initial statement at the hearing, “I want to sincerely thank everyone for being here to listen to my side of the story.” At the same time, I’d want to apologize for taking an hour of your time to come here instead of concentrating on your tasks to help the company succeed.
To summarize a long story, they gave me a chance. Months later, one of the panelists (a manager from a different business unit) said she would never forget me or that hearing. Despite the enormous pressure the procedure causes, she has never seen anybody thank and apologize to the panel “for being there.” “I realized right there that you were different, that you will be ascending the corporate ladder and had to be given a chance,” she said.
Marko, as I’ve mentioned, you can be upset, but you need to re-focus your energy on the task at hand. You aren’t terminated yet; however, if you fail to prepare for your letter and the upcoming hearing, you might as well resign. It is an option, but why settle for quitting when you can give it one more fight? After all, if you win this bout and are given a chance, it’s like being born again.
I’ve received a lot of question related to them being evaluated for a post which is different from what they applied for. Case in point, James applied for a back office account but was evaluated and offered a job for an inbound customer service account. Another candidate, Amiel was applying for the email account but was endorsed to an outbound collections account. Why does this happen? What can you do to avoid it?
1. Remember that a recruiter is a match maker. He/she has several accounts he/she is evaluating you for and his/her priority is to put you in an account which he/she thinks best fits you based on the skills and competencies you have.
2. Remember to read about the company’s accounts/business units. You need to make the recruiter understand that you are applying for a VERY SPECIFIC position and that you should be evaluated for it. Make him/her aware that you know they have other accounts and that you are comfortable with the account/queue you are applying for. You need to say this in a friendly and professional way, that is, if you have the courage. Remember that YOU ARE BEING EVALUATED, say this only if you are willing to waste time, money, effort, and opportunity and that your need for the job is not paramount. If you are the type who REALLY needs a job, then why be choosy?
3. Learn how to holistically evaluate a job offer. It’s not just about the basic salary, it’s about establishing a career so you can have the money you are aiming for. Keep an open mind when the recruiter tells you that you are qualified for a different queue and will be evaluated for such. When you pass and are being offered a job, take a look at the culture of the company, the opportunities for promotion or side-movement (growth is not just up you know), the job itself, the company mission and vision, the basic pay, the health and welfare package, employee engagement, etc. If you need a day to decide, tell the recruiter. Be professional enough to call the recruiter the following day to advise him/her of your decision.
There are several reasons why you are not being offered the job you are gunning for:
1. You are not qualified for it.
2. You are over-qualified.
3. Your asking is too high.
4. No more vacancy.
5. You are fit for another account.
Only accept a job that you think will be beneficial for you IN THE LONG RUN (not just because you need to get paid ASAP). When you take on a job, you goal is not just to get paid but to develop a career, to look at retirement, and if the job isn’t something you know too well you will not like, there is no point in accepting it. If you decide to accept a job because napipilitan ka at kailangan mo talaga, learn to love that job by removing the mindset that the job is temporary. It’s really all about mindset. It’s also about being able to discipline yourself to be loyal to the company you work for.
A very close friend and colleague of mine got terminated recently. It was combination of bad decisions after another, and eventually, when the HR process was applied, it resulted to the inevitable termination. When this news reached me, he has already incurred unexcused absences, forged a med-cert, and when the notice of hearing was sent out, Murphy’s Law played its part (one of his family members was in the hospital) and he failed to attend the meeting. Right then and there, a panel of Team Leaders and the HR representative decided that it was time to let him go.
In truth, I am very concerned for this friend of mine, plainly because his wife just had a baby (their first), and being a father and a husband myself, I know how it feels when you have your first-born – every single penny counts, not to mention the medical insurance provided by the company. The other part that concerns me greatly is the fact that we have been in this company for two years, as such, we have earned the mastery of what we do for the business – a veritable source of that elusive ability to negotiate a better pay or post in the next company. With the termination on his record, he will be forced to either hide the company from his resume, or if he decides to come forward with it, he will have to find a reason convincing enough for any recruiter to let him into the next step of the process, let alone offer him a job.
When one gets termed, everything becomes complicated.
As what I’ve mentioned in my previous posts, I’m not alien to termination. However, the difference between my case and the rest of the world was that I had documentation to justify my action. Therefore, come job hunting phase, I decided to tell the truth that my employment was severed on account of attendance issues. The decision to tell the truth cost me several good companies, and when I finally got the job, it was the sweetest accomplishment.
Why did I tell the truth? A few things:
My skills and competencies are much too precious for me to hide.
I needed a better paying job and hiding the skills and competencies would mean I have to start from scratch (again).
I didn’t want the added stress of lying, and if found, getting terminated again.
I have the gift of gab, I’m known for talking my way out of difficult situations, not just because I have the skill for it, but because I can deliver.
My research has taught me how to create a positive spin on negative situations.
The job hunting part wasn’t easy. I got turned down several times and with these incidents piling, my bills were too, plus, I was receiving an immense pressure from my wife to land a job fast. I was so tempted to rethink my strategy (of honesty), and on the very day that I decided to implement the lie, I decided that I will tell the truth one more time, and if I still fail, then I will tell a lie in the next company. Lo and behold, the recruiter and the hiring manager gave me a chance (and this isn’t one of those pipitsugin companies), and I was to start the following week.
A few things that I’ve learned in this experience and I’ve shared them with my colleague who got fired recently:
Getting a job is harder than you think, therefore, if you already have one, be mindful of your attendance and overall performance. Notice that the company has several policies in place which are designed to “give you a chance” before you reach the termination phase. Depending on the company policy, you will be given coaching, then a verbal warning, a written warning, suspension, then a hearing for the termination case. It takes several incidents for you to reach the last point, which means that it’s you who is at the helm here and your manager and the HR is merely completing the process which you started.
Don’t ignore the HR process except when you’re trying to get fired (believe me, some people are stupid enough to aim for this). I’m talking about the Return to Work Order, the hearing, etc. The process is put in place to give you a chance to explain yourself and if the reason is grave enough to warrant a chance of retaining your job, then it’s a chance you don’t want to miss.
When you foresee a situation which has the potential to affect your employment, immediately consult with your manager and the HR. Seek for opportunities which will allow you to lessen the impact – SL/VL/emergency leave or if there is a chance for you to go on an extended period of absence without losing your job, grab it. The objective is to keep your employment, at the same time addressing your personal issues at home. It is true that you need to separate personal with work issues, but some work-affecting issues (illness, family conflict, etc) must be known, at the least, by your manager. He or she needs to understand what is going on in your personal life so he will not judge you unfairly.
Don’t fake illnesses, or the documents for it. Companies are now smart and diligent enough to check with hospitals, clinics, and they will verify if you actually used your HMO card.
Remember, getting terminated from your job isn’t something that your manager or your company would wish to happen to you. They trained you, they invested on you, and they are concerned about their attrition, hence, it is imperative that they give you several chances to change your bad behavior. Therefore, getting terminated from your job is actually a decision you are making, little by little, with your actions. Your manager’s function is to keep a record of and manage your behavior at work. As soon as you cross the line, the process starts. It starts and ends with you.
I’ve been reading your posts from Pinoyexchange.com and I have to admit, you seem knowledgeable on the aspect of getting into the call center industry. Well, here goes. I just arrived from the province some two weeks ago and in that short period, I have been to 11 different call centers, and so far, I haven’t passed any. Out of 11, 6 “big” call centers failed me in the initial interview, and 5 companies dumped me during the final interview. I can’t seem to understand why I’m failing. The bad part about is I don’t get any feedback from the recruiters – they always seem to be so in a hurry to hand over the regret letter. It’s depressing me because I’m running out of options, money, and time. Any advice? Btw, I read in your blog that you are a Bicolano too. I am from Tabaco, Albay.
Alex
Dear Alex,
Your desire to continue despite 11 rejections is genuinely admirable, I would have given up on the 5th attempt, but you just kept going.
First, you need to understand that the initial interview in a call center is nothing more than a measurement of your communication skills. Therefore, your failure is an indication that you need to check your comms.
Before joining the call center industry, I was a radio jock for 5 and a half years. Because my English-speaking ability is self-taught, I have to admit that I needed formal training; this is why my first three attempts in the call center industry were a complete failure. I had consistent problems with
pronunciation: Th (soft and hard), p/F, b/V
wrong accent on the wrong syllable
diction
Filipinoism (transliteration)
Grammar
Tip: Call center recruiters train in listening for consistent problems in grammar, diction, pronunciation, accent, and intonation.
In the blog entitled Learning English The Hard Way, I shared that it took me six months to fix how I spoke (not so much with how I write, so please bear with the grammar problems here). I wanted to become a DJ, so I took it upon myself to learn English properly. Therefore, it was not difficult for me to determine what I needed to improve on. I wasn’t ready for the big call centers, but since I needed a job, I took on an outbound sales account in a small, humid boiler room call center in Mandaluyong. Aside from earning, I needed an opportunity to hone my speaking skills, this time, with proper direction. My American Team Leader noticed my strong desire to learn, so he coached me on the many aspects of American pronunciation, told me repeatedly to “listen to myself,” and fined me for every transliteration I committed. It was fun. Too, he invested time and effort in teaching me about the concepts of “customer service” in the call center setting.
Now, let’s talk about customer service. Many accounts in the call center industry are tedious. You can ask anyone who has handled a telco, financial, or tech support account. They will not hesitate to tell you that the only way they survived is to understand customer service (theory or practice) thoroughly. I suspect that you may have ventured into the call centers whose accounts require a heavy background in customer service, hence, the failure.
Please understand that recruiters are matchmakers. Their company, client, or account has a specific demand for what type CSR can best serve them and only those who match the said profile will get the job offer. For this reason, my constant advocacy is to always prepare for an interview. You need to read and understand the job requirement, research the company, find out their business and customer base, prepare answers to interview questions, and let someone knowledgeable evaluate your responses for you.
This preparation is also accurate for the final interview; you fail because you are unprepared for the questions. Therefore, the secret to winning this battle is to jot down possible questions and prepare responses for them. List down possible questions; this way, you will not be surprised when they come out, and you have a ready answer for it. It’s never really about memorizing the answers; it’s about understanding them and mixing and matching them depending on the question asked.
Here are a few tips when you are preparing your responses to these interview questions:
Every open-ended question is an opportunity to sell your skills and competencies, so do not fall short of mentioning them.
Flaunt accomplishments that are related to the post you are applying for.
Help the recruiter see that your experiences match the job requirements; if this is not the case, then exhibit the skills and competencies you have learned that can be useful for the said post.
The Final Interview is where everything becomes tricky. Recruiters use what they call “Targeted Selection,” it is an interview method that determines your past behaviors, and the fundamental precept here is what you are in the past is what you will be in the future. Most of the questions are open-ended and would start with something like “Tell me about the time when…” or “Can you tell me about an experience when you…” My suggestion here is to Google these types of questions and prepare an answer for each of them.
Again, remember two things: recruiters are matchmakers; they are trying to determine if you have the skills and competencies required by the post. Therefore, if you say, “I’m sorry I have no experience in that aspect,” in a Behavioral Interview, you tell the recruiter that you are not qualified for the posts and deserve to receive the reg. Prepare. Prepare. Prepare.
If there is one thing I have learned about job interviews, it is that they are competency-based. They develop interview questions to assess if an applicant is a good fit for the job by comparing his responses (together with his work experience) to the skills and competencies required for the position.
If you have read my previous blogs, you will know that I strongly encourage preparation (read: research), which includes determining what competencies are required for the post, attempting to decide what questions given during the interview, AND preparing responses that the candidate must know and understand (but not memorize) and mixing and matching is based on the questions asked.
What are the standard interview questions, and how best to answer them?
Tell me something about yourself.
This is not an invitation to talk about yourself aimlessly; instead, the question assesses your work attitude and behavior. You MAY talk about some personal matters. However, it would be beneficial if you had some direction; that is, your goal should be to discuss your distinctive qualities as an employee or student, such as honesty, integrity, professionalism, and even your philosophy.
Why do you want to work here?
This is a question that needs thorough research. Before the interview, study the company’s history, business type, mission and vision, accounts (if accessible), and culture on their website. Knowing about the company makes you appear interested, as though you did your homework and are eager to acquire the job.
What do you know about the call center industry/agent’s work?
You are not a professional (yet). As a result, the recruiter/employer does not expect you to know everything, but a basic understanding of the business or the task involved is required. Naturally, failing to achieve that expectation fails.
Why should I hire you?/Why should I not hire you?/What sets you apart from all the other candidates outside?
This question determines a good fit for the job based on the abilities and competencies listed in the job description. The second question is deceptive due to the word “not,” yet the answer remains the same. The question is, how can you ensure that you can provide a satisfactory answer to this question?
Research the required skills and competencies for the position.
Make a list of your skills and competencies. Compare it to the requirements.
Study the interview question. Make a planned answer. The bottom line of your response should be that you possess the necessary competencies and skills.
Because they lack work experience, it is often difficult for recent graduates to provide a straightforward answer to this issue. I propose the following:
Research the necessary abilities and competencies.
Think about your experiences while you were still in school: organizations you joined, meetings you attended, honors you received, advocacies you held, and so on. Prepare a list.
Compare your list to the job’s required abilities and competencies.
Then, write a response to the interview question to demonstrate that you are qualified for the position because, even as a student, you showed the necessary abilities and skills.
The preparation described above will enable you to respond to the question with total confidence and ease.
Why do you want to work in a call center/as a call center agent?
DO NOT answer this question with “because of the compensation,” no matter how honest you are. Remember, your goal is to “sell yourself” and pass the interview. Discuss how well this position matches your skills, competencies, and experiences. If you lack experience (as a recent graduate or newcomer), discuss how close it is to your professional and personal goals and beliefs and how you envision yourself succeeding in this field. The goal is to convince the interviewer that YOU ARE PERFECT FOR THIS JOB.
Why did you resign from your previous company?
This question has multiple answers, and the only tricky part is if your reason for leaving is negative (disagreement with the boss, predicting termination, going on AWOL, etc.), regardless of the reason, BE POSITIVE. The truth is that it doesn’t matter if your stint was short or lengthy (as long as it wasn’t a series of short-term employment that gave the appearance that you were a job hopper). Tell the recruiter what you realized while working at that position, what you (positively) acquired by quitting, and that you are ready to move on. One example of good response is the employee’s previous firm achievements. He is now prepared to take on a more substantial, more challenging assignment and achieve more accomplishments.
What are your strengths and weaknesses?
Responding to these questions is a bit difficult. We Filipinos try to avoid boasting; on the other hand, we don’t want our flaws exposed for fear of being judged unfairly.
Remember what position you are applying for; if it is a call center position, emphasize communication, customer service/focus, friendliness, attention to detail, and so on. As for the weakness, choose one of your strengths and make it appear as a problem – for example, “I am so devoted to my work that I become frustrated when I don’t meet my objectives.”
What is your expected salary?
Remember, this isn’t the bargaining stage yet. The key here is to understand the industry standard. You don’t want to give too much, which will make the interviewer think the company can’t afford you, but you also don’t want to give too little, which will leave you with no space for bargaining. Find out what the going rate is for the position, then say it. When you say the amount, be confident; don’t be shy, and don’t be too proud. Being enthusiastic about your predicted wage indicates that you are aware of yourself, your experience, as well as your self-worth, talents, and competencies.
Can you work on weekends? Shifting schedules? Do overtime work? Graveyard shifts?
The recruiter expects that you know the industry you are applying for; therefore, the BEST answer here is a VERY CONFIDENT YES. Do not sound doubtful. Remember, you are the one job hunting. (If the work schedule is not acceptable to you, why did you submit your resume in the first place?)
How do you see yourself five or ten years from now?
It is tempting to respond, “I envision myself getting married, having kids, two cars, and a house on a hill,” but this is not the appropriate response for this question. You’re in an interview; concentrate on the job you want. The answer must be work-related; for example, developing an exceptional performance basis for promotion, being promoted, and so on. The more explicit the plan/vision, the better; this indicates that you have the right direction in your life, plans for your profession, and aim to stay for the long haul.
While being interviewed can be nerve-racking, if you are well-prepared, you will react to questions with confidence and ease. Again, read and comprehend the competencies required for the position for which you are seeking. Google interview questions and write down your sample replies; if you’re still hesitant, have someone look at it; know and comprehend the responses you prepared but don’t memorize them. Prepare to mix and match your prepared answers depending on the recruiter’s questions.
Would you mind leaving a comment if you have any other questions that you found challenging or have any suggestions for responses to the interview questions listed above?
Had an interview a week ago. But the interviewer’s question still bugging me. Here: (we’re like talking for half an hour already then she skipped to the final interview, so the behavioral questions started and since I’m a fresh grad, she couldn’t ask me something about my work experience. so for the 1st question she asked me *something like this* instead)
“Tell me a time in your college days when you had a mistake that resulted to a failure for the whole group.”
-I told her several things, like when we didn’t meet the deadline for a project because of me. When we were scolded because of me…pretty usual for her i guess, coz she rejected it all.
-I said that’s all i could think of and the question’s vague and tell her to give me an example. *in the politest way i can*
– Then she said she can’t ask further questions because I couldn’t answer. That means i failed and i can re-apply after a month.
I was like, WTH! What mistake should I have been fabricated for her to be satisfied?! Oh well, the hell i care! I’m still upset tho, knowing that i might encounter the same question again. Help!
My reply:
I’m not sure what preparations you made before the interview, but your experience is a classic example of “an unprepared applicant.” Unfortunately, your response, even to me, was unacceptable and will result in an automatic failure.
A behavioral interview is a method used to develop a more thorough understanding of an applicant. It relies on a combination of open-ended questions and detailed scenarios to evaluate an applicant’s honesty, reliability, discretion, and maturity. These aspects are considered necessary in the workplace setting where confidentiality is essential. The goal is to determine whether or not an applicant could be trusted to handle confidential information honestly. “This is why I keep repeating (in my blog) that an applicant needs to prepare before the interview, especially for the behavioral part where the core competencies are effectively measured.
I had had trouble answering behavioral questions when I was a newbie applicant, so I hunkered down and took the questions seriously, studied the items measured, and wrote answers for them. (Please visit my blog, I wrote an entry there, and it can help you.)
Please search the internet for these behavioral questions and prepare responses for them – think of situations, tell the story. And remember the PAR format (someone already commented on it here). Remember, too, that you cannot skip a behavioral interview question; you have to answer it even if you have no such experience; again, use the PAR format if you don’t want your response to sound pointless.
I’m a fresh graduate and a first time applicant in the call center industry and I’m trying to decide between the four job offers given to me. I was not allowed to bring the document home, but I was able to take note of the details. Thing is, I am very confused now. I am unable to decide which offer is best. It would help me a lot if you can give me a personal insight on what to consider when given a job offer. Thanks in advance.
Jason
Dear Jason,
Thank you for sending me an email and for visiting my blog.
I’ll tell you up front that I’m quite meticulous when it comes to deciding whether or not to accept a job offer. I spend a significant amount of time conducting research and comparing the results to a precise set of boundaries and expectations. If the outcome is satisfactory, I will accept the offer.
You are fortunate to have received four separate offers as a beginner; others receive none. When I originally applied to work in the call center industry 15 years ago, I had multiple failed efforts. This encouraged me to continually improve my customer service, language skills, and professional maturity. When the last company I worked for went bankrupt more than a year ago, I embarked on a job-hunting spree. As a result, I was presented with ten different job offers. I was perplexed, too, given how close and juicy the offers were. As a researcher, the desire to make the greatest decision led me to find the Ben Franklin decision-making technique. I strongly advise you to follow the link and read the complete essay.
Now to your question.
I mentioned that when I am given a choice, I set my own limits, which become the basis of my expectations. What are these limits, work-wise:
Salary – is it competitive? Is it better than my earlier salary? What about appraisals? When and how often?
Health and Welfare– Who is the HMO provider? What is the feedback on this HMO? What is the Maximum Benefit Limit? Pre Existing Condition Limit/coverage? How many dependents are covered? When is it given (Start of employment? Six months later?)
Allowances and Night differential– Is the ND competitive?
Vacation/Sick/Emergency Leaves available– How many VLs/SLs? When are they available? How are they filed? What is the notice period before claiming a leave? Are there days we are not allowed to file for a VL?
Work schedule – What time is the shift? When are the rest days? Is it on the weekend? Is it a split RD?
Workload – What type of account? Concerns within the account? Account attrition? Number of calls taken per day? Will there be selling/up-selling? Is it a pioneer account? If not, what batch do I belong to?
Training – How long is the training? Schedule? Does it have a certification? What is the pass/fail rate for the certification?
Scorecard – What are the KPI’s?
Career Development – What kind? How is it implemented? How many have been promoted? To which positions?
Management and Leadership – What is the culture and style of the leaders?
Tenureship and attrition rate of the account (if info is available) – Will I belong to a new batch/team, or will it be to re-fill the empty posts? (an indication of high attrition?) Why did they resign?
Retention program? – is there any? (details are typically withheld by recruiters)
The image, stability, and culture of the company– Is it environment friendly? Always business-like? Pro-employee? Pro-management? Is the company viable? Stable? Did it change its name in the past? Declared insolvency? Is it a call center? A BPO? A captive site? A Fortune 500? A nobody?
The facilities and amenities – Do they have vending machines? Concessionaire? Smoking area? Gaming and internet kiosks? Sleeping quarters?
Security – Is my travel to and from the office safe?
Proximity to my residence – Will I be spending more than what I will earn? Is there free and safe parking? Do they provide parking and transit allowance?
Friends – Do I have any friends or relatives working there?
It may appear to be a lot, but each of these criteria is equally important because they will make or break my tenure and career advancement in that company. More importantly, I’ve moved on from making my decision solely on the basic salary; after all, there’s more to job than just money. In my experience, I’ve made poor decisions based only on the money offered. I end up resigning because I am unhappy with the work, the company, and so on.
I strongly advise you to look beyond the perks and consider your medium and long-term goals. Consider whether you will be happy in this company if you give it your all. Can you picture yourself rising through the ranks? What are your life’s priorities? Again, using the Ben Franklin decision-making approach, the answers to these questions will help you decide.
I wish you the best of luck in this new chapter of your life; I’m confident you’ll enjoy it. Remember that the decision you make about the job offer is simply the beginning of your journey; what you do with yourself in the meantime will determine your success or failure.
When I was still a newbie recruiter, my boss asked me to collate responses from applicants, not to be laughed at, but to be used as a sample for a training material – something that belongs to: WHAT NOT TO SAY and HOW NOT TO SAY IT during an interview.
Btw, the reactions/comments insterted are not mine.
Here is what I collected:
1. I am a flexible and I am perseverance person (when asked to describe her personality)
2. I want to learn more English words. (when asked why he wanted to work in a call center). [Damn! Read the dictionary!]
3. Do you have any extra ordinary positions that I can take for granted (Roughly Translated: Meron po ba kayong ibang position na pwede ko’ng apply-an?)
4. “Ten” (When asked to count from 1 to 40 to measure her articulation)
5. “Kelan Po?” (When asked to count from 1 to 40 to measure her articulation)
6. “I would choose IRATE CALLERS, Sir.” (Answer to the question: If you will change the COLOR of the world, what would it be and why?)
7. “I want to entertain and satisfy customers” (hmmm….interesting concept…so…what are you wearing right now?)
8. “I want to expose myself to the customers.” (Answer to why he wants to work in a call center”) – Flasher ITO!
9. “Is there an opening for a call center?” (Oh so you want to become a call center now huh?)
10. “Hi. Good afternoon, my name is _____, and I’M a call center from the Philippines.” (solohin ba)
11. Chocolates, boys with tongue pierce.” (An applicants answer to the question: What are your weaknesses?”
12. “I think Grade 3 and 4 students are very childish!” (Answer to the question: What do you think is the most difficult part of teaching Grade 3 and 4 students?)
13. “Haller???!!!??? (knocks on the table) THE SALARY!” (Answer to Why do you want to work in a call center?)
14. “I’m a married person, I have 2 children, the same boy”
15. “It’s a colorful world.” (Describe the shirt you’re wearing.)
16. “It’s a boomed industry.” (So all agents are now dead, I guess)
17. “I like to explore other people” (ay sus…maniac ka ano?)
18. “I want to explore myself more.” (Answer to why do you want to work in a call center. bagay sila ni #17…)
19. “Hu u? How did you get my #? Text me back, huri. Send me load.” (Text from an applicant who failed to accept my call. The audacity of an applicant can sometimes appall you.)
20. “I was scheduled for an exam this morning….I wasn’t able to make it…because I WAS TONSILITIS.”
21. “Hi Maam, do you have an opening.” (Lokong to ah!)
22. “I want to adventure into the graveyard…” (Langya, mahiilig ka sa patay!)
23. “I would like to be a part of the graveyard…” (isa ka pa…thriller… thriller night)
24. “Gd pm sir, im realy Sri Wen u call me I cnt hears clearly coz d a raindrop of d rain is vry noisy. Rgrdng of *** u want 2 knw y u call me?” (A text message from an applicant)
25. “Do you accept walking applicants?” (No, we prefer flying ones)
26. Interviewer: So you’re an undergrad. What year are you in right now? Applicant: Oh I’m just here in the house. Interviewer: No, I asked you what year you’re in. Applicant: Year? I’m 25 years old! ( Nagkakaintindihan tayo pare….)
27. Applicant: Agency ba to? Interviewer: No sir, head hunting firm. Applicant (turning to friend, laughing): Egg-hunting daw pare! (He later apologized thinking that it was a prank call from a friend!)
28. “In the middle of my study at Adamson, my father fortunately passed away.” (FORTUNATELY? ??!!!)
29. “Hello, I just want to inquire about the application resume that I planted in the computer…” (Planted?)
30. “May inaantay ako na trabaho kaya gusto ko lang na may mapag LILIBINGAN.” (Answer to the question “Why do you prefer a part-time job?” Tagalog na yun ha! Mahilig talaga kayo sa patay!)
“Kailangan ko ng trabaho…hindi ako mapalagay kasi hindi pa nila ako tinatawagan.”
How can you avoid this situation?
Before the interview:
Prepare. Preparation gives you the confidence to respond to questions and assures that your comments will make or break your chances of getting the job.
Chat with other applicants. Were they told if they passed or failed? Were they given a regret letter, will they have to wait for a call? How long was the interview?
What are the skill and competency requirements of the job? Were they told if they passed or failed? Will they have to wait for a phone call if they get a regret letter? How long was the interview?
During the interview
Observe the interviewer’s facial expressions and mannerisms. It’s not an absolute fact, but there is always that off chance when an interviewer will show an adverse reaction which indicates that your response to the answer was unsatisfactory. If he does, don’t get distracted, the point here is to get a clue if you have a fighting chance. Good luck, though, if the interviewer is poker-faced.
Use your instinct. If you are well-prepared, you will be able to tell whether your response to the question is sufficient or not. If you are unsure how to respond to a question, make a mental note of it and come back to it later. After all, you won’t fail an interview merely because you couldn’t answer one or two questions satisfactorily (the caveat here is if the question you were unable to answer right is vital to the job you are applying for).
Length of the interview. Despite deciding to fail an applicant after only 2 minutes of performance, recruiters will finish the discussion; this is why asking a fellow applicant how long his interview lasted is vital.
After the Interview.
Ask for feedback. Of course, don’t ask the recruiter if you passed or failed – that’s rude and unprofessional. The interviewer will undoubtedly avoid it or decline to answer, primarily if he has not yet evaluated your application. Inform the interviewer that his candid feedback is critical to your development, especially since you are new to the field.
Have a sense of internal “Quality Assurance.” It certainly helps to evaluate your performance after the interview. If you are trying to improve your chances of landing a job, developing internal quality assurance is a crucial habit.
What did the interviewer tell you, and how did he say it. Some interviewers would notify you if you passed (and proceed to give you a job offer), but not if you failed. If not, look out for clues, like if the recruiter starts giving you additional details about the job, the company, and the culture.
Here are a few examples of a “send home” script:
“Thank you for interviewing with us. We will contact you after 24 to 48 hours.”
“We will contact you after 24 to 48 hours. Don’t call us; we will call you.”
“Keep your lines open; we will contact you after 24 hours to schedule the….”
A “send home” script is a part of the process so the recruiter can move on to the next applicant; it’s a strong hint that you failed.
Should I follow up? If you’re confident that you passed the interview, you should. There is always the fat chance that you qualified, but the recruiter misplaced your file, or the recruiter thought he has already called you, or that your resume was accidentally included in the “not qualified” bin by accident.
What’s the best way to make a follow-up?
Call the number the recruiter used (landline or mobile). The best time to call was in the morning when work started and before he goes out to face the applicants for the day. Introduce yourself. Never sound irate because “they did not call you back” as promised, he is not your boy/girlfriend, and they have a job to do. Be polite. If the recruiter is busy, offer a call back at a time convenient to him. If it is a mobile number, go the extra mile by sending an SMS advising you to call regarding the follow-up.
Unless advised that you can, never send an SMS. It’s easier to pick up the phone than to text, especially for a busy recruiter. If you must send an SMS, always introduce yourself and your application details (see FINAL NOTE below) and make a follow-up on your application. Offer to call the recruiter. He will either contact you or respond to your text. Why send the details? It helps the recruiter find your file; he doesn’t have time to play the guessing game, and he might reply with “Hu u?”.
If you are within the area, you can visit the recruiter, but you may have to wait because he might be busy conducting interviews or job offers. I usually do not recommend this route.
Final note, always take time to note the following; it will make it easier for the recruiter to find your file:
Time, date, and location of the interview;
b. name of the interviewer;
c. Type or Name of the account you were evaluated for;
d. The last process you went through (initial, final, job offer, etc.).
You passed the examinations and interviews with flying colors. Congratulations! It’s finally time for the employment offer.
The majority of contact centers and businesses offer work via a job offer letter. A job offer letter will include the following in its most basic form:
Job title or position offered.
Salary, benefits, and perks offered.
Instructions to accept or decline the job offer.
A job offer is essential. At this moment, a recruiter switches from evaluator to salesperson. A job offer is essential. At this moment, a recruiter switches from evaluator to salesperson. While it is true that you need the job, it is also true that as a candidate, you must examine many factors such as the basic pay, benefits, the job itself, the schedule, the corporate culture, and a variety of other factors that may turn you off and cause you to decline the offer.
To give you the offer, the recruiter will lead you to a quiet room, ask you to read the job offer letter, then leave you for a few minutes. When he returns, he will allow you to ask questions; what he does not tell you is that, depending on your experience, the offer may be negotiable.
In my years of recruitment, I have never offered to negotiate an offer (we were never allowed to mention it), and I can rarely count the incidents when an applicant would attempt to negotiate, either they accept or decline it. If the applicant is highly qualified, we can raise the basic salary value to a plus three to four thousand pesos – now that is a big difference!
So why am I sharing this? Here at work, I have two colleagues who keep on complaining about how low their basic pay is, and admittedly, it’s because they did not attempt to negotiate out of modesty. A few months down the road, they are unhappy because their colleagues with shorter call center tenure than they are, are better paid. Always attempt to negotiate unless you are a first-timer and are not sure of your actual value yet.
Tip: only attempt a negotiation if you are a tenured and highly skilled call center employee.
If you want to think about the offer, you will have to note the salient points (you will not be allowed to bring the offer letter home). Also, this is the perfect time to ask HR, payroll, benefits, perks, schedule, required documentation, and other pre-employment questions.
Job offers and the salary specified in the letter are ALWAYS CONFIDENTIAL; do not discuss it with other candidates as much as possible – this is where they test your integrity. Allow the recruiter to discuss the compensation offer with qualified candidates when their time comes around.
Because a job offer is not a contract, it is never legally binding. Just because you accepted a job offer does not imply you must stop looking for work. And, because it is not a contract, you cannot hold the company liable if the items offered in the letter are not delivered. A classic example would be a company that offers a free post-paid mobile phone line but then changes its policy because the company’s income no longer allows for the benefit.
If a candidate who has already signed the job offer letter changes his mind, he should contact the recruiter and inform him of the change in choice; this will allow the recruiter to offer the job to other competent individuals.
Finally, although some offers may be negotiable, do not use the higher offer you received from a company as your bargaining chip – you are not in Divisoria, and the “bakit sa kabila mas mataas ang offer?” will not work here. The best bargaining chip is your tenure, experience, skills, and competencies.
If you have questions related to the post above, please don’t hesitate to leave a comment.
I once read a thread in which one applicant complained about how difficult and exhausting the final interview was for him. I became intrigued since “tough” is not the ideal term to characterize this process; it will be lengthy, certainly, but it will not be difficult.
Interview questions used to be relatively straightforward: “Why do you want to work here?” and “Tell me about your skills and weaknesses.” and “How can you help this company?” are just a few instances.
Employers nowadays are more interested in how you handled an issue or scenario in the past rather than what you would do in the future. An interviewer will want you to be more precise here, which means that ambiguous replies, running about, or talking your way out of a scenario will not suffice. The interviewer will ask follow-up questions to uncover how your actions that led to the outcome you claimed.
A behavioral interview would typically start with something like “tell me about the time when…”, “Give me an example of when…”, or “give me an example of how you have….”
Here are a few examples:
Tell me about when your manager asked you to do something that conflicted with how you felt.
Give me an example of what you did when you found out that two of your colleagues are not on good terms.
Describe a situation in which you could use persuasion to convince someone to see things your way successfully.
Give me an example of when you used good judgment and logic in solving a problem.
Please discuss an important written document you were required to complete
How do you prepare for a behavioral interview?
The first thing you should look at is the job description; it will include a list of specific abilities or competences that the employer is looking for; the behavioral questions will most likely be derived from the job description.
Examine your previous work experience in relation to the job description, and then jot down concrete scenarios that correspond to the company’s desired competency/skill. You will be expected to explain how you solved a problem and what happened as a result.
Remember PAR. State the PROBLEM you faced. Outline the ACTION you took to resolve the problem. And then explain the RESULTS you have achieved.
An unprepared applicant for a behavioral interview will almost always fail. I must admit that I did. I could talk my way into a job since I was confident and well-known for doing so. The recruiter was aware that I was looking for scenarios. My attempt to be consistent with what I was “trying” to offer resulted in me shooting myself in the foot; my lack of preparation made me sound inconsistent, unrealistic, and generally foolish. I can only guess what the recruiter wrote on that evaluation form.
Do you remember how you felt after the interview? When you’re wondering if you done a good job or not? One piece of advice if you want to get rid of that feeling: plan ahead of time.
Preparing for an interview is like to going to battle completely prepared. It removes the sensation of doubt; barring unanticipated events (such as the interviewer’s attitude and behavior), it gives you a sense of control and confidence that you will be able to answer questions without fumbling for words or thoughts.
Good luck with your final interview.
Would you mind sharing your stories, comments, suggestions on the comment section?
You’re looking for a job in a call center. You’ve gotten through the preliminary phone interview. You now have a schedule for your final interview. The trouble is that this is your first face-to-face interview, and you’re not sure how to act. Allow me to assist you. Here’s a quick guide on how to do a face-to-face interviews.
If the interviewer calls your name, greet them and acknowledge their presence. Make eye contact. Smile. Provide a solid handshake.
Allow the interviewer to take the first seat once inside the interview room. Wait until you are asked to sit. Sit comfortably but erectly. Avoid using the backrest as much as possible; it causes you to slump. Always have your hand exposed to the interviewer, either folded on your lap or resting on the table; this shows that you are confident and have nothing to hide.
Quit fidgeting. Put your hands away from your face. If you feel comfortable using hand gestures in your speech, go ahead and do so, but don’t overdo it. Finally, mute or turn off your phone, not on vibrate. Never answer a phone call during an interview. There must be no outside distractions.
Trained recruiters will introduce themselves and possibly give you instructions if there are exercises you need to do during the interview. Pay attention, nod, but not eagerly. If you didn’t understand a question or an instruction, ask for clarification. Thank the recruiter for repeating the questions before you give your response.
Always direct your answers to the interview. To do this, make eye contact but never stare; this is considered impolite. Avoid glancing towards the wall, the table, your hand, or anything else that suggests you are uneasy in the recruiter’s presence. Trained recruiters can detect deception, especially when the question is factual; avoid looking to your left (upper left corner); this has something to do with your left brain-right brain function. A liar looks left in an attempt to access the creative side of his brain, implying he is making up a story, and so lying.
Most call centers may ask you to read sentences or word pairs to test your pronunciation; this is the most difficult aspect of the initial interview. Your accent and intonation will also be scrutinized. Most essential, failing to recognize your grammatical flaws instantly results in failure. Your best option is to be classified “trainable,” which means that you have pronunciation or grammar faults, but they are either very inconsistent or you are aware of them and self-correct.
When the interview is almost done, the recruiter will let you ask questions, ask away but be relevant. Be concise. Never ask about the salary; in fact, never bring up money, salary, income, or anything else connected to the subject during the interview; this often puts off an interviewer. There will be plenty of time to do that later when are offered the job. Most importantly, “Because of the salary” is a WRONG answer to the question, “Why do you want to work in a call center?”
By the way, the recruiter will make notes about his comments and observations about you – this is his way of remembering you later when he sits down to analyze the applications he processed that day. The majority of what he scribbles is a mix of what you said and how you said it, especially if it was hilarious. Don’t allow it take your attention away from the task at hand. Also, please don’t distract the interviewer by peeking at what he’s writing; he’s hiding it from you on purpose.
Also, if you see that the interviewer is cheerful, upbeat, or conversational, don’t be afraid to ask for criticism or suggestions on your performance throughout the interview. Inform the interviewer that you are new to the call center industry and want to improve your chances of getting a job. If they are not busy, some recruiters are eager to provide constructive input. Take note of what he says. Later, make a list of your areas for improvement and think about them when you return home. If the recruiter chooses not to provide feedback, don’t take it personally; he has a quota to meet, and there are likely hundreds of applicants waiting outside.
Be professional and do not display any bad attitude when he gives you the regret letter, as upsetting as it is. Simply say thank you, shake hands, and walk away.
If you don’t get the job, don’t sulk in a corner, feeling sorry for yourself. The most important step at this time is to evaluate your performance by asking yourself, “What went wrong?” What questions were asked? How did you react? What was the gist of your reply? Because you already know how to reply to the questions, the ability to self-evaluate increases your chances of securing a job the next time you apply.
A recruiter’s goal is to analyze your job fit, so don’t be irritated if he decides otherwise; don’t ask questions such, “why are you failing me? I’m qualified for this position.” He most likely saw through you and determined that your work attitude, demeanor, ethics, honesty, and so on are questionable, hence, the regret letter. Nothing is personal to him; it’s all in a day’s work. If you succeed in the interview, a simple thank you will enough. Don’t promise him a venti latte just because he gave you a passing grade; doing so diminishes your performance, talent, and ability. You were successful because the interviewer realized that your qualifications were a match for the criteria. Finally, businesses have strict policies against accepting gifts, so don’t bother. Your offer will almost certainly be declined by the recruiter.
The regret letter or the statement “we will call you within 48 hours” is part of the recruitment process; the goal is to move on to the next applicant and reduce the drama caused by failure. As a recruiter, I’ve received threats from applicants who couldn’t take rejection, which confirms my decision to turn them down.
Finally, applying for call center work requires more than having exceptional communication skills. I’ve failed hundreds of tenured reps who talked well simply because they displayed a negative part of their personality, were unprofessional, lacked integrity, and so on. A recruiter’s job is to judge the person he is examining; hence, displaying the negative side of your personality can harm your application.
I’m here if you have any questions or comments. Thanks.
This was initially posted on http://www.pinoyexchange.com by etogostocu; he needed help with initial interviews with the following questions:
Tell something about yourself that is not in your resume
What are your strengths and weaknesses?
Why choose us among others (“company name”)
Why do you want to leave your company?
He added, “honestly, bagsak ako lagi sa call center pag initial interview (although naga-apply ako para sa non-voice) sinasabi sakin ng interviewer, di daw ako pumasa sa assessment nila ng English chuchu, di daw modulated boses ko…bagito ako sa interview.”
This was my initial reply to him (posted on the same site):
You reminded me of myself 9 years ago.
From a recruiter’s POV:
The purpose of the initial interview is to assess your communication skills, including diction, intonation, pronunciation, grammar, comprehension, and confidence level. Good command of the English language is your “foot in the door.”
Even though you are applying in a non-voice environment, your grammar is being assessed. It gives the interviewer an idea of how you will write, especially if the account requires it.
Other factors come into play here, such as how you responded to the questions you posted above. Your failure will be determined by the content of your response, not by grammar, pronunciation, or other issues (or success).
With your permission, I’d like you to tell us how you answered the questions above; this will give us an idea and allow us to make a better suggestion for you. Don’t be afraid to make grammatical or spelling errors; this is ideal because it will enable us to provide constructive feedback.
Unfortunately, he hasn’t replied since.
Here is a more detailed reply:
Contrary to popular belief, an initial interview is not the first step in the application process. In most cases, it is the second (resume screening being the first). There are two types of interviews: face-to-face interviews, which are mainly done for walk-in applicants, and phone interviews, which are done by recruiters after receiving and screening resumes sent via email or a job-searching portal (Jobstreet, JobsDB, etc.).
An initial interview in a call center is used to assess your communication skills in grammar, pronunciation, accent, diction, spontaneity, and any other information requested by the client. It also gives the recruiter a sense of your overall attitude and behavior at work. If the recruiter notices timeline consistency or short tenures in your resume, they may dig deeper. This is why, as I mentioned in previous posts, good communication skills are your “foot in the door.”
A recruiter’s decision to pass or reject an applicant is heavily influenced by the client’s requirements. However, the majority of recruiters will base their decision on the following:
Your all-around presence. If you come across as too strong or too weak, the recruiter will make a mental note of it, which will be validated during the interview. The best option is to be mindful of your demeanor when entering the interview room, being interviewed, and exiting. One piece of advice: be professional.
Your accent and pronunciation. Recruiters are trained to pick up on even the smallest mispronunciation. Personally, I don’t look for someone who speaks like an American or has a twang (which turns me off, especially if it’s fake). I look for someone with a neutral accent and neutral/trainable pronunciation – in other words, someone without a strong provincial accent. I also keep an eye out for notable pronunciation blunders in TH, long e, short I, p/f, b/v, vowels, and so on (these are just examples, there are more).
What is the definition of “trainable”? He is an applicant who makes the occasional (but not frequent or consistent) error but is aware of it and self-corrects. If the applicant has a provincial accent, can we neutralize it by using language and accent training? If the answer is yes, then we deem the applicant “trainable”.
Most BPO and call center clients prefer a neutral accent so that their customers can understand them.
Your grammar and diction. Some applicants believe that simply being able to speak is acceptable. It should suffice as long as you can express yourself, despite the grammar issues. They can, after all, express themselves. Here’s the truth. Whether you like it or not, proper grammar usage is an essential part of call center work.
I’ve seen and heard of cases where a call escalated or resulted in a negative satisfaction because of incorrect grammar, diction, or even intonation.
Your level of comprehension. Comprehension is a significant problem in the call center industry, where most of the work is talking to customers. Suppose you don’t understand the true message behind the rant. In that case, you’ll never be able to provide an effective solution to a problem. Many customers beat around the bush. It is your responsibility to figure out what they are saying, re-state the issue, and obtain confirmation of understanding.
Here is an example of an applicant with poor comprehension issues:
Interviewer: You mentioned that you are still in school? What year are you in right now?
Applicant: Oh, I’m just here in the house.
Interviewer: No, I asked what year you’re in.
Applicant: Oh year? I’m 25 years old.
Interviewer: (writes down) not qualified.
Content of your response. Many applicants tend to take the question at face value and provide an “as Is” response during an initial interview, perhaps due to nervousness or a lack of knowledge about what is being measured. As a result, the answers to the questions are incomplete, shallow, and thus unconvincing.
In a separate blog, I suggested that an applicant analyze the question, determine the bottom line, and conclude his response with a “value statement.”
Here’s an illustration:
“What makes you different from the other applicants outside?”
“As a recent graduate, I believe my above-average GPA gives me an advantage over the other applicants. I studied every day so that the lessons would stick with me, and I actively participated in classroom discussions. I started several student programs, worked with school officials to improve the health and welfare of my classmates, and was the editor-in-chief of the college paper, among other things. ”
Here is a (very) bad example:
Interviewer: What do you consider to be your greatest weakness?
Applicant: “Tequila and Chinita girls????”
Interviewer: (writes down) not qualified.
Remember this: While it is true that the purpose of the initial interview is to assess the applicant’s communication skills. It is also true that most of the questions provide them with an excellent opportunity to sell themselves. As a result, the “value statement” comes in handy here. Looking at the above (good) response, you can see that the interviewee did not provide a vague or general description of his advantage over the other applicants. He gave examples and clearly stated that he is “selling” himself as the perfect candidate for the job. As a recruiter, I do not want to forget this applicant so I will write down “The applicant is an achiever, with a sense of commitment, initiative, and involvement.”
Next: Is there a secret to passing an initial interview?
I’ve read online forums started by people looking for work in a call center. I’ve noticed one common reason for failure: applicants responding to questions blindly, owing to either being too nervous or failing to prepare for the interview.
Many people fail to correctly answer the question “enumerate three of your weaknesses.” This reminds me of a funny TV commercial in which the applicant said, “Chocolates, tattoos, and boys.” I laughed at it, thinking about how such an inept response could jeopardize your slim chances of getting the job. Funny as that TV commercial may sound, you’d be surprised to know that it actually happens in real life.
Think before you respond is always the best route. Better yet, do your homework; follow these simple steps:
Research possible questions.
Research ideal answers.
Using the ideal answers, you found as a model, write your answers.
Don’t memorize. Understand.
Rehearse with someone who can help.
Ask for feedback on how to improve your responses.
Trivia: In my years of responding to questions, “Enumerate three of your weaknesses” is the most challenging question to answer. People who have visited my blog always tend to look for this question first (the second one is AWOL). So, how do we respond to this question then?
Here is a sample:
“Last year, my manager gave me the assignment to become a cluster leader for our team. She observed three things: I was obsessive-compulsive; two, I tend to become a perfectionist; and three, I was autocratic as a leader.
Being the cluster leader, it was my duty to send my cluster-mates our daily stats for tracking purposes. I spent time perfecting the report to make sure that it served its purpose by coordinating with my managers and colleagues to make the dashboard more effective. This is why my manager observed that I was both OC and a perfectionist. Regarding autocracy, being the man at the helm, it was also my duty to help my teammates recover from any negative impact on their scorecard. We would track and trend a specific metric to pass it, and I would not give up on my teammate until they can succeed. This program immensely helped my teammates, and I received a commendation for it. “
If you noticed, the applicant’s response here is comprehensive; not only did he answer the question, he also took advantage of the chance to “sell himself” by way of a personal experience.
I’ve constantly reminded applicants who ask for help to remember where they are and what they are doing – they are in a job interview, and the goal is to get the job. Therefore, each question is an opportunity to sell yourself by way of “making kwento.”
Here are a few rules I follow when responding to these questions:
Don’t avoid it by saying you have no weaknesses. That’s impossible and ridiculous.
Do not turn a weakness into a strength; the recruiter knows that’s complete bull. Instead, turn power into a liability; this is usually very effective.
Relate how you are working on improving yourself.
Give that weakness a deadline.
Finally, please prepare a response to this question. Seriously. Remember that almost all call centers will ask you this, so there is no point going there hoping to “wing it.” As I’ve mentioned in the past, getting a job in the call center isn’t about hoping and praying that you can bag the job; it’s as simple as you having the skill or not. If you don’t have the skill, why? What are you doing to improve yourself? If you do have the skill, how can you flaunt it as you respond to interview questions?
I hope this helps. Leave a comment if you have questions.
I am a frequent visitor and forum participant at http://www.pinoyexchange.com’s The Call Center Forum. I am a member of the thread “Hardest questions/Tricky questions during interview,” which was established by Dhawnah (IRL, Donna Elarmo). Here’s a question from JuilJuil.
“You graduated with a nursing degree. Why didn’t you pursue that path?”
My supervisor instructed me to hire 150 reps in four weeks when I was the recruitment manager for a call center in Libis. In terms of recruitment, this is nearly impossible. However, because the account requirement was not rigorous, my team and I completed the headcount with a buffer of 30 candidates in case of attrition.
When the training began, my manager casually knocked on my office door and remarked, “Why do we have 30% nursing grads in our trainee population?” When the request came in, there were no specific directions NOT to hire nursing grads or students, was my response. His question stems from the prejudice that nurses/nursing students are untrustworthy when it comes to tenure. Knowing my employer, I assumed his assumption was hearsay, despite the fact that in some call centers, recruiting nurses and nursing students is a no-no; their data demonstrated that the bias is validated. When the proposal was authorized (by him), I informed him that there was no particular request not to hire nursing graduates or students. He bowed his head, defeated. That conversation taught us both a lot.
The truth is that this bias is widespread and does not simply affect nursing grads. This perception, however, is supported by evidence. Furthermore, everyone who changes industries will have to answer the question, “Why did you not continue that course/profession?”
Here’s an example of a reaction that wowed me:
“My parents chose the course for me, but if you had asked me at the time, I would have chosen either psychology or management. I knew in the back of my mind that there would be a lot of nurses by the time I graduated, and finding a job would be a tremendous issue. I was correct. I’m glad I finished a course, but I’m also scared that reality has caught up with me, and continuing my studies is not only a pipe dream, but it’s also no longer a viable alternative. My professional change stems from two factors: first, that the call center industry is the most sustainable, and second, since my life philosophy is similar to customer service. I believe that this is the industry in which I would succeed, which is why I am applying as a call center agent rather than a nurse.”
When an interviewer asks this type of question, he is not looking to instantly dismiss you because you have a degree in nursing (or any other school); he is examining your motive for obtaining work. He is looking for any hint that you intend to resign when the next opportunity presents itself. As a result, the focus of your response should be on overcoming this bias.
Also, keep in mind that a recruiter has a quota to fill; if he sees that you are qualified for the work and that you will not abandon ship at the next port, he may fight your case and provide you a job. Finally, an applicant MUST always conduct research, particularly regarding the company’s history and the requirements for the job openings. Some customers are very specific about their requirements; for example, an IT business seeking for a Level II or Level III TSR will not recruit a nursing graduate.
Nine years ago, I had a real challenge finding a day job here in the Metro; however, the bottom line was I needed a job, and it didn’t matter if it were a day or a night job. Being in the broadcast industry (who refused to go back), I could get the closest work in the call center industry.
I was having second thoughts. My friend’s opinion of the call center work was not encouraging – that it was nothing more than a glorified telephone operator (I believe this impression persists up to now, ask my wife). I was in for a shock.
My first three attempts at applying in three big centers all failed. The recruitment specialists who handed me the dreaded regret letter never bothered to explain why, and because I’m research-oriented, I needed to find out for myself.
I didn’t know much about online applications then, so the good old Manila Bulletin showed me a vacancy in the Mandaluyong area (I stayed in a friend’s house in Kalentong, so this was convenient for two short jeep rides). The ad was for an outbound call center agent.
The former EasyCall facility housed the recruitment center. A swarm of job seekers stood in line beneath the hot sun, hoping to get a job. The post didn’t say much about the job; it simply stated that they were searching for an outbound sales agent and that the only requirements were a résumé and an NBI clearance. I tried to strike up a conversation with other applicants, but they were just as perplexed as I was. When the recruitment office finally opened, the security guard yelled at all the applicants to form a line before collecting our resumes. Because I arrived early and had the opportunity to befriend the guard, I was first in line for the initial interview.
The hiring procedure was quick. The process includes an initial interview, a brief test consisting of grammar, math, and an IQ test, and a final interview with an American (who turned out to be the principal investor in this operation). I was nervous during the interview and realized that I was talking fast, so I failed the previous call center interviews I had.
As soon as I passed the initial interview and the tests, they endorsed me to the American interviewer, who asked me to read from a script. I agreed when he asked if we could perform a simple mock call. I laughed and felt dumb when the interviewer started by saying “ring-ring.” I read the entire spiel, and he just listened. He didn’t object to anything; instead, he closed the interview by telling me that I start at 9 PM the following day.
When I arrived at the employment site for my first shift, I felt overwhelmed by cigarette smoke. The guard led me to a room full of recently hired applicants from the day before. When each of the 49 of us received a new copy of the script, the training began. Two hours later, we moved to the next room with computers, headsets, and phones; we were all going live.
I felt a wave of nervousness sweep over my entire body. I felt as though I needed to smoke, but there was no time. We wore the headsets and to test the dialer and the amplifier. Then finally, a test call came in to see if the data pop was working. Before we went live, we took a 15-minute break.
That was the most stressful 15 minutes of my life; in fact, it was during that time that I had my first cigarette taste. I didn’t smoke, but I felt compelled to do so due to my stress. I didn’t have the required training. I didn’t have any sales experience. The longest chat I had in English was with the foreigner who just interviewed me, and my exposure to Avaya, the CRM, and a contact center headset was minimal. The worst realization was to sell something that I believed was utterly bogus. My first puff of cigarette made me feel sick. I coughed and gagged, but it helped to relieve the strain.
Thus begins my first job as an outbound sales agent for a resort in New Mexico, selling timeshare. Anyone who worked in such a center will never forget the place’s ragged appearance and feel. On the floor were thin, unpainted plywood dividers and pipes running the operations floor and ceiling length. Literally, a boiler room contact center (I later discovered that this was the building’s executive parking spot).
The center makes use of an auto-dialer with a two-second avail time. You could make up to 250 calls in a single day if you didn’t mind the slave labor. There were no bio-breaks or system auxes – just two fifteen-minute coffee breaks and a 30-minute lunch, and if you arrive late and your sales performance is below average, you will no longer be allowed to go back; only top sellers were granted that privilege.
When you’re on the phone with an interested customer, most of whom are retirees with spare money, you need to establish as much rapport as possible, putting the customer in a yes mode while prepping for the big pitch. If you’re lucky, he’ll take over the call, take the credit card information, and exclaim, “Sale!” This phrase always caused an uproar throughout the floor, simply because you earn spiffs – a solid Php500.00 for each transaction you make. The lesbians on the team usually made at least Php 3,000 per night, so I always wanted to sit next to one and listen to their presentation and learn their selling skills. Their secret? When dealing with the elderly, they had a relentless energy and were superb at saying the correct thing at the appropriate moment.
However, not everyone was lucky. Whether you’re a good seller or not, if you go a week without making a sale, you’ll be fired no matter what the reason. There were no long-term employees or friends. There were no walking papers. The Americans will tell you not to come back next week. You don’t get to say goodbye to your new friends either; there was never time for that because your first goal was to find work.
No benefits, no SSS, PAGIBIG, or tax deductions were available. If you received Php11,500 (the going rate at the time), you would receive money in a little brown envelope every week. The American team leader monitored attendance, and it was critical that he knew who we were, otherwise, we run the risk of not getting paid if he didn’t see us. In this boiler room call center, there was no card-swiping or fingerprint access to doors or Avaya, and if you were absent or tardy for any reason, don’t bother coming back. They won’t let you in. I lasted six months at this job.
Why did I take that job? Because I needed it. I failed my first three efforts at SVI, Sykes, and VXI. Therefore I wanted to get experience to grasp what a call center agent does, confirm whether it was a no-brainer, and figure out why I was failing.
My spirit is unyielding. If there were something I didn’t understand, I would explore it until I was satisfied. The answer to the puzzle of my three-strikes came as a flash of insight; slowly but steadily, I began to comprehend why I had failed. As a result of my self-study, I changed how I applied for work and how I answered during interviews. In one week, I had five job offers.
I found the work environment to be too stressful. I decided that the six months of immersion in an outbound environment was more than enough for me. So, my next stop? Inbound customer service account.
Now, i need your expert advise as I’m planning to resign in this Industry 1st quarter of 2014 for good.
I feel like my professional development is getting stagnant. No upskills training. Promotion is slow. Though my managers keep saying “you have a bright future ahead of you.” In my head Until when i will wait for promotion?
Gino Borlado 